Junior Analyst - CS Ops
Junior Analyst - CS Ops
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
We are seeking a dynamic and experienced Customer Service Analyst to join our team. This role requires strong communication skills and attention to detail analytical skills and a good understanding of processes and policies.
Roles and Responsibilities:
- Adhere to company standards for call / transaction handling including call time first-call resolution rates and merchant satisfaction metrics.
- Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets
- Keen attention to detail to execute transactions and proactive thinking.
- Attention to detail and ability to analyze information accurately.
- Strong problem-solving and decision-making skills.
- Strong proficiency/ experience in handling merchants complaints and transaction requests through voice and email response processes.
- Accurately document interactions in the CRM system.
- Handle complaints and escalations professionally and effectively.
- Adhere to all company policies procedures and regulatory requirements.
- Identify and assess Merchant needs to achieve merchant satisfaction and deliver quality responses. Follow communication procedures and process guidelines.
- Go the extra mile to engage with Merchants and aim at Merchant Delight
Minimum qualification -
- Bachelors Degree
- Minimum of 6 months to 1 years of experience preferably in the fintech or banking domain.
- Experience in monitoring transactions and ensuring compliance with relevant regulations.
- Excellent communication skills both written and verbal.
- Ability to multitask and manage time effectively.
- Ability to work collaboratively in a team environment.
- Knowledge of industry trends and best practices in fintech or banking preferable
Required Experience:
IC
Employment Type
Full Time
