Assistant General Manager - IT Shared Service Centre IT Applications
Assistant General Manager - IT Shared Service Centre IT Applications
Posted on :
23-07-2025
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1 Vacancy
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Job Description
Responsibilities:
- Management and Administration:Oversee the daily operations of the IT Shared Service Center ensuring compliance with Service Level Agreements (SLAs) and quality standards.
- Strategic Planning:Develop and implement IT strategies to optimize service delivery and support business goals in close coordination with the IT headquarters in Germany.
- Team Leadership:Lead and develop a team of IT professionals fostering a collaborative and performance-oriented work environment.
- Process Optimization:Analyze and improve existing IT processes implement best practices and new technologies to enhance efficiency considering global standards and guidelines from the IT headquarters.
- Incident and Problem Management:Quickly and effectively resolve IT disruptions minimize downtime and ensure business continuity.
- Change Management:Manage changes to IT systems and processes in close coordination with the IT headquarters in Germany ensuring smooth implementation without negative impacts on business operations.
Requirements:
- Education:Bachelors degree in Computer Science Information Technology or a related field.
- Experience:Several years of experience in managing an IT Shared Service Center or a similar positionin an international context.
- Knowledge:Strong knowledge of IT Service Management (ITIL) experience in IT process optimization and project management.
- Skills:Excellent leadership and communication skills ability to analyze complex IT processes and develop efficient solutions.
- Languages:Fluent in English both written and spoken; knowledge of Hindi / Marathior another regional language is advantageous. German language skills are also beneficial to facilitate communication with the IT headquarters.
- Cultural:Several years of experience in working with a Germany based headquarter
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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