Fraud Prevention Officer
Fraud Prevention Officer
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Job Description
Job Summary
Job Description
What is the opportunity
As a Fraud Prevention Officer you will be responsible to support RBC Royal Banks Client First strategy and deliver a superior Client experience by providing quality service to Clients and enhancing RBC Financial Groups risk mitigation strategy through analysis and investigation of potential fraud transactions.
Please note: This position is open to applicants from Montreal and Toronto.
What will you do
- Responsible to support RBC Royal Banks Client First strategy and deliver superior experience by providing quality service to Clients and enhancing RBC Financial Groups risk mitigation strategy through analysis and investigation of potential fraud transactions via various channels
- Maintain a pro-active approach mitigating fraudulent activity at the source
- Ensureoperational risk/loss is mitigated and negative client impact and experience is kept to a minimum
- Takefull accountability for quality and accuracy of day-to-day job responsibilities tasks and activities ensuring a balanced focus on enhanced client experience efficiency and effectiveness and operational risk
- Provideconsistent service within established benchmarks contributing to achievement of business Service Level Agreements (SLAs)
What do you need to succeed
Must-have
- Bilingualism (English and French) required as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
- Strong investigative & analytical mindset
- Proven ability to focus on time-sensitive casesmeet deadlines and Service Level Agreements
- Strong communication and computer skills
- Sense of Urgency and Change Management - embraces and easily adapts to change
- Simplification & Efficiency - workingwith aninnovative mindsetto simplify the way we do business
- Commitment to flexible work schedules and locations based on Operations hours of business and availability including statutory holidays
- Shift availability: Must be available to work various shifts within a 24/7 work environment including the possibility of overnight
Nice-to-have
- Fraud experience
- Bilingualism ( French-English)
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
- Continued career advancement opportunities
- Exposure to strong mentorship and leadership examples
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Ability to make a difference and lasting impact
- Work in a dynamic collaborative and high-performing team
Job Skills
Anti-Money Laundering (AML) Credit Analysis Data Gathering Analysis Financial Regulation Fraud Management Fraud Risk Management Information Capture Order Processing Process Management Risk ControlAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
