Platform Specialist
Platform Specialist
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Job Description
Accelerate your career. Join the organization thats driving the worlds technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart. Learn more at
Come join our team where youll make technology happen in surprising ways. Lets shape tomorrow - itll be a fun journey!
Position Summary:
Ensures all sales orders are processed in an efficient and accurate manner and that delivery deadlines are met.
The primary focus of this role is to address platform inquiries with speed and accuracy and perform to required service level agreements (SLAs). You will perform transactional functions to support business and associates team members requests. Understands Ingram Micros processes and solutions. Effectively resolve issues with accuracy tact and speed. Under moderate supervision you perform transactional functions and order entry duties. You review and verify the accuracy of the request and transaction and complete the transaction accordingly while supporting platform adoption on Xvantage. Works closely with Account Managers and Business Owners to convert opportunities to outcomes. Generate data quality reports and metrics and provide insights.
What you bring to the role:
- Seasoned individual contributor.
- Works under limited supervision for routine situations.
- Provides assistance and training to lower level employees.
- Problems typically are not routine and require analysis to understand.
- Makes minor adjustments to working methods.
- Explains practices procedures and policies to reach agreement with others outside of the job area.
- Provides administrative or technical support at a senior level.
- May act as a lead or mentor to more junior technical or administrative support personnel.
- Works on assignments that are moderately difficult requiring judgment in resolving issues or in making recommendations.
- Two year college degree or equivalent experience and minimum 3 year experience in functional area. OR High School Diploma or equivalent and 5 years functional experience preferably at a senior level.
- Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidates primary work location pay grade and variable compensation plan. Individual base pay within each range depends on various factors in addition to primary work location such as complexity and responsibility of role job duties/requirements and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards including merit increases annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits paid time off parental leave a 401(k) plan and company match short-term and long-term disability coverage basic life insurance and wellbeing benefits among others.
This is not a complete listing of the job duties. Its a representation of the things you will be doing and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other protected category under applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
