Warehouse Clerk

Compensation depends on relevant experience and/or education specific skills function geographic location and other factors as applicable by law. The expected base rate for this role is between $15 - $25 per hr.

This role will also receive overtime compensation.

Benefits for this role may include health insurance pre-tax spending accounts retirement benefits paid time off short-term and long-term disability employee stock purchase plan and life insurance. To review available benefits please click here:

The starting rate is $17

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process customer will call orders in the warehouse and validate that the correct product has been selected and is damage free to enable the will call option for customers.

• Manage the will call invoices from the prior day to ensure that all will calls that were not picked up or were cancelled are returned to inventory. Assist in handing out product to customers as necessary.

• Assist customers with alternative product for any out-of-stock item they need.

• Assist and process all inbound and outbound couriers (Fedex UPS Airborne Bus DHL).

• Manage all necessary product returns from customers to maintain proper customer service.

• Maintain cleanliness of will call outer area office cooler and freezer to manage the appearance of each space for customer satisfaction.

• Coordinate with the transportation department on any inter-branch will calls or deliveries and any opportunities for the JIT truck to support internal operations.

• Other duties as assigned by manager.

SUPERVISION:

• N/A

RELATIONSHIPS

• Internal: Transportations staff and managers warehouse staff and managers sales teams

• External: Customers participating in will call vendors and couriers both inbound and outbound

WORK ENVIRONMENT

• The work will take place in a US Foods office-based environment and both indoor environments in a warehouse and outdoor environments just outside the warehouse. Normal warehouse environments include cooler and freezer areas where temperatures may be as low as -5 degrees. Outdoor environments will vary on location.

MINIMUM QUALIFICATIONS

Related Experience/Requirements:

• Prior customer service experience required.

Knowledge/Skills/Abilities:

• Effective communication both verbally and in writing.

• Excellent telephone and customer service ability.

• Basic math analytical and organizational skills with attention to detail.

• Basic computer skills with a good knowledge of programs such as Microsoft Word Excel Access and Outlook.

• Problem solving and critical thinking abilities to solve problems of limited scope.

• Conflict resolution skills.

• Strong teamwork skills with the ability to support others in the department and division.

Education

• High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

• Prior warehouse or will call experience preferred.

Certifications/Training

• Leadership experience and knowledge of POWM / POSS system and PIR.

PHYSICAL QUALIFICATIONS

• Must be able to perform the following physical activities for described length of time:

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND OCCASIONALLY

WALK OCCASIONALLY

DRIVE VEHICLE N/A

SIT FREQUENTLY

LIFT

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) N/A

Over 100 lbs (Very Heavy) N/A

CARRY

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) N/A

Over 100 lbs (Very Heavy) N/A

PUSH/PULL*1 OCCASIONALLY

CLIMB/BALANCE*2 OCCASIONALLY

STOOP/SQUAT OCCASIONALLY

KNEEL OCCASIONALLY

BEND OCCASIONALLY

REACH ABOVE SHOULDER FREQUENTLY

TWIST OCCASIONALLY

GRASP OBJECTS*3 REQUENTLY

MANIPULATE OBJECTS*4 REQUENTLY

MANUAL DEXTERITY*5 OCCASIONALLY

1 (Push/Pull: Hand truck gate straps metal ramp truck door dolly boxes truck gear shift)

2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)

3 (Grasp Objects: Hand truck boxes cartons steering wheel)

4 (Manipulate Objects: Boxes dolly metal truck ramp hand truck paperwork truck gate straps)

5 (Manual Dexterity: Typing use of office machines such as copiers printers)

Compensation depends on relevant experience and/or education specific skills function geographic location and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between

***EOE Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***