PLATFORM ADMINISTRATOR, BUMC Information Technology
PLATFORM ADMINISTRATOR, BUMC Information Technology
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Job Description
Support the Blackboard Learn and other centralized ed tech platforms associated LTIs APIs plug-ins multiple data integrations and interfaces to related applications and information systems. Administer the applications through the graphical user interface including localization account management system reporting and tier 2&3 support. Experience in system implementation ongoing maintenance upgrade testing & deployment patching data backups & restores. Ability to proactively monitor ticket activity to look for any trends that need escalation.
Required Skills
Strong writing and organizational skills required. Demonstrate patience when problem-solving complex technical issues with diverse customers. Must possess excellent interpersonal communication skills. A strong customer-centric focus and desire to provide world-class level service. Self-directed motivated and professional who thrives in a fast-paced dynamic environment. Interact with all levels of an organization in a professional diplomatic and tactful manner. Work well with external vendors. Work productively both independently and in cross-functional teams. A high level of independent decision-making is required.
Required Education:
- Bachelors degree or substantial relevant experience (Relevant professional experience may substitute for a Bachelors degree.)
- Professional experience- 8-10 years of LMS platform administration.
Preferred Education:
- Masters degree or extensive professional experience in educational platforms educational technology or related field.
- Additional information (such as specific degree licensure certifications License etc):
- Experience in Educational Technology for Higher Education is preferred.
- 8 years working in an academic environment using digital instructional technology. The position also requires the ability to work with individuals across a spectrum of technical capabilities treating all with respect.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color natural or protective hairstyle religion sex age national origin physical or mental disability sexual orientation gender identity genetic information military service pregnancy or pregnancy-related condition or because of marital parental or veteran status. We are a VEVRAA Federal Contractor.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
