Conference and Events Operations Manager
Conference and Events Operations Manager
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Job Description
The Conference and Events Manager is responsible for the strategic planning coordination and seamless execution of all conferences meetings banquets and social events hosted at the hotel.
This individual ensures the highest standards of service delivery client satisfaction and operational efficiency while also driving revenue growth and maintaining adherence to all health safety and quality regulations.
Specific Duties
- Oversee the full lifecycle of events from client enquiry to post-event follow-up.
- Coordinate room setups audio-visual requirements catering and service timelines.
- Ensure all events are executed to the highest standard and in compliance with health safety and food hygiene regulations.
- Act as the primary point of contact for clients offering expert guidance on layouts themes and services.
- Conduct pre-event briefings and manage guest expectations throughout.
- Address and resolve any issues or feedback from clients professionally and promptly.
- Maintain detailed event documentation and accurate post-event billing and reconciliation.
- Generate post-event evaluation reports to assess performance and identify areas for improvement.
Financial and Revenue Management
Prepare and manage departmental budgets with a focus on profitability and cost control.
Monitor revenue and expenses implementing strategies to meet or exceed financial targets.
Identify and maximise revenue opportunities through effective upselling of services.
Ensure purchasing processes are cost-effective and aligned with hotel procurement procedures.
Sales and Client Relations
Work in collaboration with the Sales & Events teams to promote the hotels event spaces.
Assist in developing strategies to attract high-end clientele for conferences weddings and corporate events.
Support sales initiatives by conducting site inspections and preparing detailed client proposals.
Build strong relationships with repeat clients and develop new business opportunities.
Operational Excellence
Ensure all event spaces are clean well-maintained and equipped with modern AV technologies and amenities.
Implement and monitor adherence to hotel policies SOPs and LQA (Leading Quality Assurance) standards.
Conduct regular departmental audits to ensure compliance and continuous improvement.
Support implementation of new initiatives within agreed timelines.
Maintain a strong management presence across departments to support operational needs
Qualifications :
At least 2 years experience in a luxury hotel in F&B operations
Must have the right to work in Ireland / Eu full time
Additional Information :
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
