Supply Chain Customer Service at Oatly Spain

WHY OATLY

Across the world peoples consumption habits and diets are evolving to be more plant-based. Enter Oatly the #1 oat based dairy alternative producer in the world with products spanning multiple categories.

Were determined on being part of the discussion on the long-term future of the food and beverage industry. To keep this movement going we need more brilliant minds to come work with us to keep the momentum going and the Oatly flowing.

Our sole purpose as a company is to make it easy for people to turn what they eat and drink into personal moments of healthy joy without recklessly taxing the planets resources in the process.

Sustainability nutritional health and trust are at the heart of what we do. We are building a culture that constantly upgrades each other so we can upgrade the planet. This is a company that shows great respect and a fearless approach to make positive change. Does this feel exciting Well this is where you come in.

WHAT WE NEED YOU TO DO

At Oatly were all about fostering a customer-centric focus and driving positive change in the food industry. Plus youll have the opportunity to develop your skills and have fun along the way! We are looking for aSupply Chain Customer Service to join our team.

Your primary responsibility will be to ensure that our customers receive their Oatsome products this role youll play a valuable role in managing customer orders and working closely with key stakeholders to deliver outstanding customer service. If youre a collaborative individual with international experience and a passion for building strong relationships this is the perfect opportunity for you to shine!

Heres what you can expect in the day-to-day:

• Be responsible for order management ensuring that our customers receive their orders on time in the right amount to the right place and with an all-time high service.
• Keeping in daily contact with customers regarding the status of their orders to provide world-class service.
• Keeping track of stock balances and having daily contact with 3PL.
• Developing close collaboration with internal stakeholders in the Supply Chain such as Planning Logistics Quality and Sales but also finance.
• Handling customer complaints and processing claims and credit notes.
• Be responsible for keeping processes and work instructions within the area of responsibility up to date.
• Follow up and contribute to strategic goals.

This is the job today but who knows what tomorrow brings Oatly is still growing so being comfortable with change in a high-paced environment will help you grow in the role.

This next section is for all the bullet point lovers out there...

WHAT WE NEED YOU TO BRING TO THE TABLE

• You have experience within Supply Chain Operations preferably with customer service and Order fulfillment.
• You understand how to handle customer claims with a sharp and on-point service level.
• Youre experienced in ERP environments preferably Dynamics D365.
• Fluent in English Spanish and French. Portuguese is a plus.

WHO WE NEED YOU TO BE

We think your oatsomeness is built upon the following qualities:

• You are a passionate advocate for sustainability who strives to create societal shifts and drive the plant-based revolution.
• You have problem-solving skills essential for identifying root causes and implementing effective solutions.
• You are a self-starter who enjoys building from scratch and implementing sustainable processes structures and tools.
• You are highly collaborative and understand that our success as a company depends on our ability to work together to find innovative solutions.
• You are comfortable with ambiguity and chaos energized by the challenge of building something lasting that benefits both the world and its people.

Were looking for someone with top-notch communication skills. Youre organized adaptable and youre always eager to collaborate. Independence persistence and curiosity are second nature to you. You have a positive attitude and genuine team spirit. Humble and always seeking improvement you share our values and are passionate about making a positive impact on the world. If this sounds like you wed love to hear from you!

Finallywe hope that you share our values and have a great interest to carry out our mission in order to make the world a little bit better.

Another bulleted list felt redundant so we made this page talking about all the benefits we offer to sweeten the deal of working with us before you apply if youre curious check out this fancy page right here!

YOUR APPLICATION

Phew! Well done if youve got this far. Were glad weve still got your attention because weve got one last super important point to make.

As you can probably tell were a norm-breaking company. For us diversity and differences are an obvious asset. We know that amazing candidates can sometimes be put off applying for a job unless they can tick every box and that makes us really sad. So please trust your gut and pop in your application if its feeling right. If you have the curiosity passion and collaborative spirit lets do this together! It will be fun!

Apply no later than the 16th of October.

We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there. This will ensure that the candidate experience is smooth and fair to everyone!

Love Oatly xxx

#LI-TA1