Customer Experience Representative
Customer Experience Representative
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Job Description
Work Location
Value Buds LansdowneAbout Nova Cannabis
Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract grow and retain a loyal customer base by offering high-quality cannabis products in convenient locations at every-day low prices.
About The Role
Based out of our Lansdowne location in Toronto ON we are looking for experienced Customer Experience Representatives who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape but theyll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. Were looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.
Role and responsibilities include but are not limited to:
Customer Offering
- Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
- Facilitate a welcoming and positive atmosphere for everyone in the store
- Educate customers about cannabis products strains and consumption methods
Day to Day Operations
- Promote our culture and brand by participating in merchandising and promotional activities
- Work in partnership with Store Managers and other team members to generate sales.
- Maintain a high level of product and service knowledge; staying up-to-date with industry legislation trends and new products
- Participate in routine store maintenance and ensure cleanliness is a priority
- Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
- Monitor inventory and re-stock products regularly
Regulatory Adherence
- Comply with all OH&S (Occupational Health and Safety) policies and procedures
- Support and promote Nova Cannabiss and applicable provincial social responsibilities programs (AGCO AGLC etc.)
- Comply with Nova Cannabiss policies standard operating procedures and practices
Experience and Qualifications
- Minimum 2-years of customer service experience
- Minimum 2-years of retail and/or hospitality experience
- Cannabis liquor or healthcare experience is preferred
- High School Diploma or equivalent
- Valid Applicable Cerifications (CannSell certification/ SellSafe / Qualified Cannabis Worker Ceritificate (QCW))
- Must complete and pass a Criminal Record Check
- Working knowledge of regulations as it pertains to selling cannabis in the applicable province you have applied to
Personal Characteristics and Requirements
- Excellent customer service skills: you have a positive attitude are charismatic and are very comfortable engaging with customers
- Ability to think on your feet and creatively problem solve
- Open-minded and constantly identifying ways to improve
- Passionate about creating a positive memorable and tailored experience for every customer
- Excellent communication skills (written and verbal) and a professional demeanour
- Team player who is passionate about supporting the overall success of the business
- Uphold ethics confidentiality and demonstrate a high level of discretion at all times
- Responsible and reliable
- Must be Legal Age dependent on the province you are applying to
- Must have reliable transportation to commute to/from work
Thanks for considering a position with us! Cheers!
We are grateful for the interest in this role from all candidates however we will be contacting only those that are selected for next steps in the hiring process.
Our Commitment to Diversity & Inclusion:
Nova is an equal opportunity employer. We are committed to building a welcoming inclusive diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment Nova encourages applications from individuals of all backgrounds sexual orientation gender identity ancestry ages and abilities.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
