RevOps Systems Support Specialist
RevOps Systems Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Hello!
At Factorial were looking for a new GTM Systems Specialist to help us boost the company to the next level.
Ready to be part of the challenge
About the Role
We are looking for a GTM Systems Specialist to join our Global Automations team and become the go-to expert for resolving system-related requests from our Sales Marketing Customer Experience and Partnerships teams.
This role is perfect for someone who loves solving puzzles helping others and bringing structure to chaos. Youll be responsible for managing the ticket lifecyclefrom triage to resolutionacross core business systems such as HubSpot Chili Piper Intercom and other GTM tools as well as key GTM processes. You will play a crucial role in keeping our GTM engine running smoothly ensuring issues are solved fast root causes are documented and users are enabled with scalable solutions.
Over time youll also have the chance to improve automation drive small process improvement projects and reduce recurring issues by proactively building fixes.
Responsibilities
- Own the GTM ticket queue: triage troubleshoot and resolve requests efficiently.
- Support our GTM teams by solving CRM issues automation errors user access routing and field management tasks among others.
- Document fixes and resolutions clearly to create a scalable knowledge base.
- Collaborate closely with the Automations Data and RevOps teams to prioritize systemic fixes over temporary patches.
- Identify recurring issues and contribute to automation or process enhancement initiatives.
- Support system testing when launching new GTM tools or updates.
- Train team members and stakeholders on system usage new workflows and changes.
Requirements
- Experience in a Revenue Operations Business Systems or Sales/Marketing Ops role.
- Proven ability to solve problems fast document clearly and manage priorities in a ticket-based environment.
- Proven experience with HubSpot or any CRM where you have personally executed automation.
- Familiarity with GTM tools like Zapier CPQ systems automation platforms or routing tools.
- Strong logical thinking and process mindset.
- Comfortable navigating technical systems and a fast learner of new platforms.
- Autonomous detail-oriented and driven to solve user problems.
- Strong written communication skills and a love for clarity and documentation.
Nice to Have
- Previous experience working in a SaaS or B2B company.
- Exposure to automation tools lifecycle workflows or integrations.
- Familiarity with ticketing systems like Jira Zendesk or similar.
- Spanish Portuguese French or German language skills (big plus but not required!).
This is a great opportunity for someone who wants to combine technical curiosity problem-solving and cross-team collaboration to make a real difference in how our go-to-market teams operate at scale.
Perks of being part of our team
- Save expenses with Cobee and get your salary in advance with Payflow
- Healthy life with Gympass and Alan private health insurance
- Language classes with Yolk Academy
- Syra and Apeteat discounts
- Breakfast in the office Apeteat meals and organic fruit
- Flexible schedules pet friendly and no dress code!
- Is this you! Come rock the world with us!
About Factorial HR
Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows centralize people data and make better business decisions. We currently serve thousands of customers in over 60 countries and weve built a super diverse and multicultural team of over 1000 people in Barcelona Brazil Mexico and the U.S.
Do you want to know more about us
Weve won awards and received outstanding customer feedback since day one. Weve raised $120M in funding from world-class investors like Tiger Global CRV Creandum Point Nine Capital and K Fund.
Employment Type
Full Time
