Frontliner/Receptionist
Frontliner/Receptionist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
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Demonstrated experience with customer service practices.
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Demonstrated experience with operational and safety procedures associated with a public-facing frontline position.
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Fluency in English.
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Knowledge of federal and agency policies for providing information to the public.
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Demonstrated experience with custom software applications.
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Familiarity with the existing agency website and software systems.
- This support role includes several functions vital to the overall functionality and efficiency of the customer service of the Headquarters building and the office services team.
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Staff the HQ front desk which provides customer service and public interface to visiting public and partners as well as hosted employees.
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Ensure public visitors to the headquarters receive accurate information in accordance with all applicable policies.
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Support safety functions by maintaining security equipment protection and daily operations in accordance with established policies and standards.
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Ensure data collection analysis and upward reporting is accurate.
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Provide assistance with file management systems and other office services in accordance with Federal records policies.
Employment Type
Full-time
