Receptionist
Receptionist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- As guests check into or out of the Hotel they will rely on our front desk team to provide them with efficient and accurate information in a friendly and respectful manner.
- As the Front Desk Agent you will continue to provide exceptional customer service.
- Greeting all guests upon arrival and ensure a fast efficient check-in process including verification of guests identification credit and payment for stay.
- Assign room keys assist guests complete registration cards and provide other assistance as needed.
- Place guest and room information in the appropriate front desk packets and communicate information to the appropriate hotel personnel.
- Accommodate special requests whenever possible.
- Coordinate requests for maintenance and repair and maintain guests room key storage.
- Thoroughly understand and adhere to proper credit check-cashing and cash handling policies and procedures.
- Perform cashier responsibilities (i.e. bill and invoice settlement post charges to the guest accounts and perform foreign currency exchanges).
- Assist with incoming calls through PBX console in a polite and professional manner using standard phraseology and route to the right department guestroom meeting room or facility.
- Use proper telephone etiquette.
- Take messages and ensure their prompt delivery.
- Use proper mail package and message handling procedures.
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- **Must Have Min Of 2 Years Experience in Hotel Front Desk Service**
Employment Type
Full-time
