Sr Tech Field Engineer
Sr Tech Field Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Installs repairs and provides technical maintenance for product and component hardware and software mainly on customer premises.
- Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely effective and seamless service.
- Schedules services completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
- Provides the full range of Field Engineering support for an assigned base of large / complex clients.
- Takes complete ownership of onsite service activity.
- Performs advanced-level maintenance on all products including low-complexity installation activities.
- Provides technical feedback on equipment systems and processes to improve overall service delivery.
- Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
- Identifies and resolves systemic issues within the team.
- Proactively supports the needs of other team members providing technical assistance and expertise.
- Contributes to improved client services metrics reporting and documentation.
- Monitors technical and process issues proactively informing the manager and/or team on offering improvement recommendations.
- High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally 2-4 years experience in area of responsibility.
- Enable Skills-Based Hiring
- Deskside Support
- Installs repairs and provides technical maintenance for product and component hardware and software
- Must have (MAC Skills and experience MAC OS Windows 10/11 with Ventura Monterey and Sonoma)
Employment Type
Full-time
