System Administrator / Helpdesk Support
System Administrator / Helpdesk Support
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Job Description
Job Title: System Administrator / Helpdesk Support (Call Center)
Location: On-site
Employment Type: Full-time
Role Overview
We are a medium-sized call center seeking an experienced hands-on System Administrator to keep agents productive every day. You will be the primary owner of our local Windows Active Directory domain first-line workstation support basic network troubleshooting and day-to-day maintenance. The role is 70 % frontline helpdesk and 30 % systems & network administration. Excellent communication and customer-service skills are as critical as technical know-how.
Requirements
Area
Typical Tasks
Active Directory & Windows server
Create modify disable user and computer accounts GPOs OUs logon scripts file sharing and printing
Workstation & Helpdesk
Image deploy and support Windows 10/11 PCs resolve daily tickets (hardware OS MS office VPN printers peripheral issues) provide remote support using RMM tools
Networking (Basic)
Troubleshoot Layer 1 3 issues: cabling DNS. Work with ISP on outages latency and line changes. Monitor switch and firewall logs (Cisco/Fortigateexperience a plus).
VoIP / Telephony
First-line support for FreePBX / Asterisk: user extension adds/moves/changes softphone profile provisioning
Documentation & Compliance
Maintain up-to-date asset inventory contribute to IT policy enforcement (passwords updates data-handling)
User Training & Soft Skills
Deliver short IT 101 sessions for new-hires. Translate technical issues into clear empathetic language for non-technical staff
Required Qualifications
3 years in a system-admin or senior helpdesk role preferably in a call-center environment
Solid Windows Server & Active Directory administration skills (user lifecycle GPO DHCP/DNS)
Working knowledge of networking fundamentals (TCP/IP subnets Wi-Fi)
Experience supporting VoIP endpoints; familiarity with FreePBX/Asterisk and SIP signaling is a significant advantage
Proficiency with common helpdesk/RMM MS office tools
Ability to lift and rack equipment and work after-hours maintenance windows as needed
Excellent English communication documentation and customer-service orientation.
Benefits
What s Offered:
Competitive salary high commissions and bonuses
Career progression opportunities within a global organization
Vibrant and international office environment
Employment Type
Full Time
