Hiring for Guest Relations Agent (Male / Female)
Hiring for Guest Relations Agent (Male / Female)
Posted on :
22-07-2025
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1 Vacancy
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Job Description
Guest Relations Agent
A Guest Relations Agent plays a crucial role as the main point of contact for guests throughout their stay. They are responsible for delivering personalized service and ensuring guests have a memorable experience. The primary objective is to elevate guest satisfaction and address any issues in a timely and professional manner.
Responsibilities:
- Warmly and professionally greet and welcome arriving guests.
- Assist with seamless check-in and check-out processes.
- Provide comprehensive information about hotel services local attractions and travel directions.
- Demonstrate patience and problem-solving skills when handling guest complaints and requests.
- Proactively address service issues based on guest feedback.
- Collaborate with various departments such as housekeeping concierge and room service to ensure guest satisfaction.
- Maintain accurate guest records using the Property Management System (PMS).
- Organize special services including birthday setups airport transfers and wake-up calls.
- Provide extra attention to detail for VIP and repeat guests.
- Actively promote hotel services amenities and upgrades as appropriate.
Requirements
- 3 years of experience in a customer service or hospitality role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Familiarity with Property Management Systems (PMS) is a plus.
- Ability to remain calm and professional in high-pressure situations.
- Flexibility to work in shifts including weekends and holidays.
3+ years of experience in a customer service or hospitality role. Excellent communication and interpersonal skills. Strong problem-solving abilities. Familiarity with Property Management Systems (PMS) is a plus. Ability to remain calm and professional in high-pressure situations.
Employment Type
Full Time
Key Skills
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