Call Center Agent
Call Center Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a dedicated and professional Call Center Agent to join our team in Birmingham AL. In this role you will be the first point of contact for our clients providing exceptional support and problem resolution via phone email and live chat. Youll play a critical part in ensuring customer satisfaction and building positive relationships through clear effective communication.
Responsibilities
Handle inbound and outbound calls in a timely and professional manner
Provide accurate information resolve inquiries and follow up on customer issues
Document interactions and maintain detailed customer records
Escalate complex cases to appropriate departments when necessary
Meet performance goals in areas such as customer satisfaction call handling and issue resolution
Stay up to date with company products services and protocols
Qualifications :
Qualifications
High school diploma or equivalent; associate degree preferred
1 year of customer service or call center experience
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Comfortable using computers phone systems and CRM software
Ability to multitask prioritize and work under pressure
A positive attitude and a customer-first mindset
Additional Information :
Benefits
Competitive salary ($44000 - $52000 annually)
Growth and advancement opportunities within the company
Comprehensive training and ongoing support
Health dental and vision insurance options
Paid time off and holidays
Supportive team culture and a professional work environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
