Customer Support Specialist
Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Jersey City NJ. In this role you will be the frontline of our customer experience providing timely empathetic and solution-focused assistance. You will help customers navigate technical and service-related inquiries and ensure satisfaction at every touchpoint.
Responsibilities
Respond to customer inquiries via phone email and ticketing system in a professional and timely manner
Troubleshoot technical issues and provide clear step-by-step resolutions
Document customer interactions and track issues for resolution follow-up
Collaborate with internal teams to escalate and resolve complex problems
Maintain a positive and patient tone ensuring high levels of customer satisfaction
Provide feedback to help improve service processes and customer experience
Stay up to date on products services and system updates
Qualifications :
Qualifications
Proven experience in a customer support or customer service role (minimum 1-2 years preferred)
Strong verbal and written communication skills
Ability to multitask and manage time effectively
Comfortable working with CRM or ticketing software
Detail-oriented with strong problem-solving abilities
High school diploma or equivalent required; Associates or Bachelors degree preferred
Additional Information :
Benefits
Competitive salary: $53000 - $60000 per year
Health dental and vision insurance
Paid time off and holidays
Professional development and training opportunities
Clear growth path within the company
Supportive and inclusive work environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
