AdTech Solutions Manager
AdTech Solutions Manager
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Job Description
Reporting to AdTech Solutions Director you will create impact within our AdTech Solutions Team. As a Manager Ad Tech Solutions you will play an important role in the success of the Partnership team by being a platform specialist across DV360CM360SA360 and resolving platform questions logged through our ticketing system by our clients. You will onboard and support Google Marketing Platform (GMP) clients driving strong relationships while ensuring they receive the best service and following ticket SLAs and best practices.
Your primary responsibilities will include:
- You will be platform expert & technical Support
- You will resolve basic platform (CM/DV/SA) questions including user access creative approvals and spend issues.
- You will complete account build tasks (e.g. Advertiser creation linking floodlight/audience creation) for platform onboarding and implementation.
- Completing scorecards and basic audits for GMP products
- Maintaining up-to-date certifications across all GMP platforms (DV360 SA360 CM360) ensuring alignment with Jellyfishs GMP certification requirements.
Qualifications :
- 3 years of experience with GMP Ticket Support (DV360 SA360 CM360) for AUS and APAC region.
- Adhere to best practices in service delivery efficiently managing and resolving tickets within SLA timeframes.
- You will contribute to a supportive high-performing team environment encouraging knowledge sharing and teamwork.
- You will develop an understanding of client challenges demonstrating a solution oriented mindset and client-facing capabilities.
- Communication identify challenges articulate solutions and engage with stakeholders at all levels.
- Accountability & Ownership Work independently while maintaining collaboration within a team ensuring reliability responsibility and task completion.
- Client-centric - Youll love getting to know your clients developing long-lasting relationships and adding value to their business.
- Process Improvement - You seek and implement solutions to streamline and automate processes.
- Team Collaboration - Youll be great at collaborating with team members to achieve common goals valuing and respecting diverse contributions.
- Problem Solving - When faced with a problem you collaborate with the appropriate people to evaluate different options find practical solutions.
Note: We emphasise skills expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team we invite you to apply today with your resume in English.
Jellyfish confirms you have the right to disconnect from the workplace outside your usual working hours as set out in the internal policy.
Additional Information :
Join Jellyfish and experience a workplace where we prioritise your growth celebrate your contributions and empower you to tailor your work environment to suit your needs.
Reward: Youll be eligible to join our discretionary annual bonus scheme.
Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
Growth Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.
Unfortunately there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish or if you suspect any fraudulent activity please report it to .
#LI-Hybrid
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
