Reception Ambassador

Job Title

Reception Ambassador

Job Description Summary

The Reception Ambassador plays a key role in creating a first impression of the company via in person and phone interactions with individuals including prospective clients employees guests and vendors. We are seeking a passionate and driven professional to act as an ambassador and liaison between our client employees and visitors who come to the site. This teammate is an individual who cares deeply about the level of interaction and the quality of the experience they deliver in the front-of-house area of the site.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Ensures a smooth and seamless employee and guest experience by communicating warmly (both oral and written) clearly and effectively with employees guests employee hosts vendors etc.

Ensures coverage for front-of-house area is properly staffed during all business hours.

Provides a warm welcome greets all entrants with a smile and ensures visitors are connected with their host while maintaining the visitor log.

Presents a neat and professional appearance.

Performs general office duties as required including sorting and delivering mail performing outgoing shipping wayfinding support facilitating office tours and assisting internal clients with logistics needs.

Answers phone calls promptly and professionally while providing assistance and redirecting calls to the appropriate department when needed.

Maintains strong knowledge of the workplace the site and surrounding areas.

Maintains ownership of the condition and cleanliness of the front-of-house while inputting proactive work orders to address any issues as needed.

Learns quickly and follows detailed instructions.

Answers questions and solve problems independently by utilizing a variety of resources to provide accurate information.

Trained to properly use any software technology and equipment necessary to perform duties.

Understands and adheres to all safety and security protocols collaborating with Security to monitor front-of-house spaces and report concerns as needed.

Provides lost & found support and luggage storage while adhering to the operating procedures outlined for each.

Performs daily responsibilities with initiative (i.e. opening/closing tasks stocking supplies completing requests meeting deadlines).

Supports Executives and VIPs with meeting set up catering and supply needs.

Assists with special projects as requested.

IMPORTANT EDUCATION

Minimum of high school diploma or general education degree (GED).

College degree and/or related experience and training preferred.

IMPORTANT EXPERIENCE

Minimum 2 years of office administration or reception experience (or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job)

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Ability to interact with clients and customers at all levels of the organization

Follow directions and policies

Flexible and energetic spirit

Exhibit motivation and initiative

Strong attention to detail

Strong written and verbal communication skills

Ability to prioritize and multi-task job duties

Proven computer experience; proficiency in Outlook Word and Excel required

Ability to lift 40 pounds repetitively

Position might require frequent reaching bending standing and sitting for prolonged periods

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather

conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including but not limited to telephones computers fax and photocopy machines; regularly required to walk talk and hear. Additional physical demands include abilities to frequently use a step ladder and push equipment carts in narrow areas.

AAP/EEO Statement

Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law. Further the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for Cushman & Wakefield. These duties may have slight modifications based on the regional location.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.

INCO: Cushman & Wakefield