Manager, Service Reliability Engineering
Manager, Service Reliability Engineering
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Job Description
Job Title
Summary of the role:
Navitaire a leading provider of technology solutions to the airline and travel industry is seeking a Manager of Site Reliability Engineering (SRE) to lead a team responsible for ensuring the reliability performance and scalability of our mission-critical platforms.
In this role you will drive operational excellence across multiple product lines influence reliability strategies lead production incident response and grow a high-performing team. You will collaborate across development infrastructure and operations teams to ensure our services meet the highest standards of availability and customer trust. This is a hybrid position and would require you to work in our Salt Lake City office 2-3 days a week.
Key Responsibilities:
Lead and mentor a team of SREs supporting multiple product lines across the Navitaire portfolio.
Drive production incident response and lead root cause analysis and continuous improvement.
Collaborate with Operations and Development teams to drive service reliability availability and scalability.
Define and track Service Level Indicators (SLIs) Objectives (SLOs) and Error Budgets in partnership with engineering and product leads.
Establish and evolve practices for Change Release and Incident Management.
Champion observability automation and infrastructure-as-code practices to reduce manual intervention and improve system health.
Influence architecture and deployment standards to align with SRE principles.
Contribute to strategic planning budgeting and resourcing for the SRE function.
Basic Qualifications:
Bachelors Degree in Computer Science Computer Engineering Electrical Engineering or related technical field.
7 years of software engineering or operations experience with 2 years in a leadership or management role.
Hands-on experience in one or more scripting/programming languages (Python JavaScript PowerShell etc.).
Experience working with public cloud platforms (AWS Azure GCP).
Proficiency in observability and monitoring tools (e.g. Prometheus Grafana Datadog Splunk).
Knowledge of deployment automation and infrastructure-as-code tools such as Terraform Helm Ansible ArgoCD.
Strong understanding of modern software development practices DevOps and CI/CD pipelines.
Excellent communication collaboration and stakeholder management skills.
Preferred Qualifications:
Experience building or evolving an SRE or DevOps practice.
Familiarity with both Windows and Linux environments.
Experience leading global or distributed teams.
Prior experience in the airline or travel industry is a plus.
What We Offer:
A mission-driven culture supporting global travel and mobility.
A highly autonomous role with visibility across Engineering Product and Operations.
A collaborative environment that supports continuous learning and experimentation.
Access to modern technologies and tooling in an enterprise-grade production environment.
Working at Amadeus you will find
A critical mission and purpose - At Amadeus you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global from our people to our business which translates into our footprint processes and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus through on-the-job training formal learning activities and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer - Amadeus provides attractive remuneration packages covering all essential components of a competitive reward offer including salary bonus equity and benefits.
A flexible working model - We want our employees to do their best work wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation creativity and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers partners and employees.
Diversity & Inclusion
Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth or a related medical condition) ancestry national origin age genetic information military or veterans status sexual orientation gender expression perception or identity marital status mental or physical disability status or any other protected federal state or local status unrelated to performance of work involved.
Amadeus endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Required Experience:
Manager
Employment Type
Full-Time
