Senior GenAI/ML Application Developer
Senior GenAI/ML Application Developer
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Job Description
What you get to do in this role:
Were not yesterdays IT department were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AI-driven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love co-creating using and highlighting our own products to do it.
We are seeking a passionate and skilled senior GenAI Application Developer to join our growing Enterprise AI team. In this role you will be responsible for designing developing and deploying intelligent applications that leverage Generative AI capabilities to solve real-world business problems. You will work closely with our Data Scientists ML Engineers and other Cross-functional teams to build scalable secure and user-centric solutions with the opportunity to work on cutting-edge AI technologies.
Responsibilities
- Design and develop applications that integrate Generative AI models such as OpenAI Gemini Claude LLMs into enterprise workflows.
- Build APIs microservices and user interfaces that enable seamless interaction with GenAI-powered features.
- Collaborate with data scientists product managers and UX designers to translate business needs into technical solutions.
- Deploy Agentic AI workflows and use cases by leveraging frameworks and tools such as LangChain LangGraph LlamaIndex Notion or similar.
- Implement prompt engineering retrieval-augmented generation (RAG) and model evaluation strategies.
- Ensure application performance scalability and security across cloud and on-prem environments.
- (Optional) Develop and integrate GenAI capabilities within the ServiceNow platform including Virtual Agents Flow Designer and custom applications.
- Maintain documentation conduct code reviews and contribute to best practices in GenAI application development.
Qualifications :
To be successful in this role you have:
- 5 years of related experience with a Bachelors degree Masters degree or PhD or equivalent work experience.
- 5 years of experience working with a programming language (JavaScript Python Java etc.)
- Experience with RESTful APIs cloud platforms (Azure AWS GCP) and containerisation (Docker Kubernetes)
- Experience integrating microservices using SDKs for enhancing platform capabilities building cloud native applications on Azure/Databricks.
- 2 years of experience implementing generative AI models/services in enterprise workflow applications
- Hands-on experience with GenAI and AI Agents frameworks (e.g. LangChain LlamaIndex Langgraph Autogen )
- Understanding of prompt engineering vector databases (e.g. FAISS Pinecone) and RAG pipelines.
- Strong communication and collaboration skills
- Experience with ServiceNow Application development (e.g. App Engine Studio Virtual Agent Designer) is a plus
- Experience with Agentic AI framework or NASK framework in Servicenow AI platform is a plus
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
