Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
Provide excellent customer service and professionalism to all customers via in person telephone email or via the web.
Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
Answer incoming and make outgoing customer telephone calls.
Receive and resolve within established guidelines customer questions and concerns.
Monitor resolve document and report all customer complaints.
Track customer information and concerns and enter data into database.
Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
Maintain new account files.
Generate call-in work orders for drivers
Download distribute and answer all customer inquiries received via email.
Enter new subscription residential accounts into system.
Scan all contracts into system and maintain records of them.
Assist in answering questions relating to benefits vacation time leave of absence etc.
Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation employee partnership and positive telephone and email manners.
Conform in all respects with applicable federal state/provincial and local laws regulations ordinances and other orders and to all company policies procedures and directives from supervisors.
May provide back up assistance for Office Coordinator.
Perform other duties and responsibilities as required or requested by management.
Requirements:
High School Diploma or GED.
Two (2) to four (4) years customer service experience REQUIRED.
Proficient in Microsoft Outlook Word Excel and Teams.
Knowledge Skills and Abilities:
Ability to implement solutions to general and specific customer concerns.
Ability to work in fast-paced environment meet time deadlines and perform under pressure.
Possess good organizational skills and record keeping skills.
Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
Proficient in Microsoft Outlook Microsoft Word and Excel.
Good problem solving ability.
Excellent data entry skills.
Physical/Mental Demands:
Ability to stand sit walk use hands and fingers talk and hear.
Visual Requirements: include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact
Required Experience:
Unclear Seniority
Employment Type
Full-Time
