Guest Service Agent
Guest Service Agent
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Salary Not Disclosed
1 Vacancy
Job Description
This role reports to the Front Office Manager. We dont go for long-winded job descriptions; however heres an idea of how we see the role..
The Guest Service Agent will be based at the reception of The Hoxton DTLA. Ideally youll join just before we open our DTLA doors and help see us through the pre-opening and opening of the property.
Youll be responsible for providing a naturally friendly helpful and responsive level of service to all our guests from arrival to departure. Youll play a hands-on role in the successful opening of The Hoxtons first US property.
What you will do
Youll take care of our guests including check in/check out billing ensuring we collect correct guest data and communicating any guest issues that arise
Work with our Assistant Front Office Manager and the rest of the Hoxton team in executing selling strategies and ensuring maximum occupancy
Inform guests of all the fun things to do in the hotel including providing information on our restaurants
Know the neighborhood and provide recommendations for dining shopping and activities
Proactively keep an eye on all our public area spaces whether its spotting a pillow in the lobby that needs some fluffing or seeing a guest from afar that looks lost
Assist guests with luggage storage and package retrieval as needed
Maintain a positive and friendly attitude at all times even when working to achieve solutions to challenges
Lend a hand to not only guests but your colleagues and team alike - weve always been in it together but now more so than before
Youll work closely with the Housekeeping Sales and Restaurants teams to make sure the overall operation is running smoothly
Take health and safety seriously and follow all health & safety standards fire & security procedures and ensure youre working in a safe manner at all times
Qualifications :
Whats in it for you
The opportunity to challenge the norm and work in an environment that is both creative and rewarding
Were in it together youll work closely with the Rooms Sales and Restaurants teams to make sure the overall operation is running smoothly.
To play a role in opening the first chapter in the Hoxtons North American story
You execute. You get things done
Youre a natural host and can make guests and team members feel at home in our hotel
You have an interest in hotels and creating experiences
You are humble. There are no egos and no drama.
You have an eye for detail
Youre a team player
The chance to join a growing company at an exciting time in the business with a significant opportunity for development
Service is at the heart of what your do; youre imaginative when it comes to creating experiences
Highly organized and detail orientated someone you can rely on to know the answers or where to find them
Keen to take ownership of and pride in your work a roll-up-your-sleeves attitude to seeing work through and delivering results
You have the ability to learn quickly and adapt to The Hoxtons unique culture
You jump out of bed every morning fizzing with energy and jazzed about what youre doing today
If we get stuck in a lift with you well get along nicely and have a laugh along the way
Additional Information :
More about us.
The Hoxton is a series of open-house hotels each in a neighborhood that we love. Ever since we opened our first hotel in Shoreditch weve never just been about offering a bed for the night. We want to be more than that: proving style doesnt need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant welcoming public spaces.
The Hoxton Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. True Facts.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
