Learning Support Specialist

Title: Learning Support Specialist

Employee Classification: PT - Professional/Technical

Pay Grade: PT 06

Division: Academic and Student Affairs

Subdivision:Professional Program Training

Department:

Campus Location: Main Campus

General Summary

This role involves working closely with non-EMU trainers and other stakeholders to support the set-up and delivery of high-quality educational programs and creation of materials. The specialist manages processes and practices to support non-EMU trainers and contribute to a positive learning experience for participants in face-to-face virtual instructor-led training (VILT) and self-paced classes held in online video conference or in-person.

Principal Duties and Responsibilities

• Support course set-up and delivery in the Learning Management Systems (LMS) including:
  • Copy quality assure and link courses in our LMS and registration system.
  • Work with non-EMU trainers subject matter experts staff and the EMU Center for eLearning to support the course set-up layout and delivery of new courses and updating of current courses as needed.
  • Set non-EMU trainers up in learning system and troubleshoot related non-EMU trainer student and staff issues and refine and implement communication strategies that ensure a smooth teaching and learning experience for non-EMU trainers staff and students.
• Manage the virtual facilitator process including:
  • Research and document best practice processes for virtual classes that meet OSHA/other requirements and support a high-quality teaching and learning environment.
  • Train and orient staff serving as virtual Teaching Assistants as needed.
  • Identify a primary facilitator for each virtual class.
• Provide back-up support to facilitators as needed and communicate regularly with director staff and non-EMU trainers regarding facilitator or LMS course-related issues.
• Serve as a facilitator for assigned classes:
  • Operate as the primary contact with non-EMU trainers and participants.
  • Order student manuals or hard copy materials as required.
  • Prepare process and distribute pre-class documentation and class management materials.
  • Check participants in each day of online and in-person class and verify identification as required.
  • Provide background support to students and non-EMU trainers throughout each day of class by monitoring participant attendance engagement and participation responding to student questions addressing attendance minor technical and/or access issues and setting up breakout rooms or other interactive virtual activities.
  • Serve as proctor for virtual exams as required.
  • Document attendance in the LMS registration system for those who successfully complete the class.
  • Prepare and send completion certificates and process and file post-class participant non-EMU trainers and course management materials.
• Support department projects and initiatives.
• Provide back-up support to program coordinators as needed.
• Initiate continuous improvement projects to enhance internal processes and organizational effectiveness.
• Assist the Director of PPAT in overseeing and managing EMUs microcredential process collaborating with faculty to develop implement and maintain micro credentials programs.
• Perform other duties as required.
  
  

Minimum Qualifications:

A bachelors degree in education or a related field is required.

A minimum of three years of administrative experience is required.

Knowledge of online learning best practices is required.

Proficiency with LMS and video conferencing is required.

Access to campus and a valid drivers license for off-site travel is required.

Demonstrated ability to take initiative work efficiently in a fast-paced environment and work as part of a team is required.

Demonstrated ability to communicate effectively in writing orally and interpersonally is required.

Proficiency in organizational phone etiquette and customer service skills is required.

Preferred Qualifications:

A minimum of three years of LMS experience is preferred.

Instructional design experience is preferred.

A minimum of one year of higher education experience is preferred.

A minimum of one year of customer service experience is preferred.

Special Instructions:

N/A

Appointment Percentage:

100%%