Manager I, Operations, ROC, Manager I, RSOB
Manager I, Operations, ROC, Manager I, RSOB
Posted on :
22-07-2025
Employer Active
1 Vacancy
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Job Description
Relay Operations Center (ROC) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA and EU. It ensures hassle free timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.
In addition to this tactical problem solving ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazons ability to serve its customers on time.
Key job responsibilities
Responsibilities include but are not limited to:
Managing a shift constantly identifying opportunities to improve team performance and owning associated change management.
Developing and/or referring to performance metrics to drive team performance and business results.
Identifying the business impact of trends and making data backed decisions.
Communicating with external customers (Carriers Vendors/Suppliers) and internal customers (Retail Finance Software Support Fulfillment Centers)
Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
Ability to pull data from numerous databases (using Excel Access SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
Serves as escalation point for transportation specialists.
Owning process/business level reports/actions and diving compliance..
Perform Ad-hoc reporting and analysis as per requirement.
- 1 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Bachelors degree in supply chain management operations engineering analytics or related field
- Knowledge of Microsoft Excel at an advanced level including: pivot tables macros index/match vlookup VBA data links etc.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
In addition to this tactical problem solving ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazons ability to serve its customers on time.
Key job responsibilities
Responsibilities include but are not limited to:
Managing a shift constantly identifying opportunities to improve team performance and owning associated change management.
Developing and/or referring to performance metrics to drive team performance and business results.
Identifying the business impact of trends and making data backed decisions.
Communicating with external customers (Carriers Vendors/Suppliers) and internal customers (Retail Finance Software Support Fulfillment Centers)
Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
Ability to pull data from numerous databases (using Excel Access SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
Serves as escalation point for transportation specialists.
Owning process/business level reports/actions and diving compliance..
Perform Ad-hoc reporting and analysis as per requirement.
- 1 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Bachelors degree in supply chain management operations engineering analytics or related field
- Knowledge of Microsoft Excel at an advanced level including: pivot tables macros index/match vlookup VBA data links etc.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
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