Service Administrator
Service Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
Job description
Coopers Fire specialises in the design manufacture installation and servicing of cutting-edge and customised Smoke and Fire Curtains for various buildings. Our primary mission is to save lives by providing high-quality and innovative products while promoting effective fire protection solutions.
Every single day we dedicate ourselves to creating an environment where our colleagues can thrive work diligently excel and have fun in the process. Our core values which we deeply believe in are Integrity Pride and Passion Teamship and Pioneering. We genuinely derive joy from witnessing individuals perform at their best and relish their workday experiences. We prioritise the development and support of our colleagues foster an environment that encourages and values diverse opinions challenge conventional norms and consistently collaborate to lead the market through innovative approaches all in the pursuit of safeguarding lives.
We are looking for a Service Administrator to work within our Service Team supporting our Customers Engineers and fellow administration team members from order placement to completion.
DUTIES AND RESPONSIBILITIES
Support the team with customer requests: documentation permits portal updates etc
Respond to customer enquiries from contract and non-contract customers
Raise and manage callouts liaise with engineer and customer
Communicate and update clients with progress on service jobs
Ensure maintenance visits are scheduled and agreed with customers
Chase proforma payments and outstanding quotes
Ensure system records are kept up to date (contact names etc).
Answer incoming calls and the door phone
Checking and processing engineer timesheets
Checking and processing engineer expenses
Booking hotels
Updating customer portals
Job requirements
SKILLS AND EXPERIENCE
Essential:
Knowledge of Microsoft Office software
Good customer service & communication skills
Good communicator
Customer focus approach
Good organisational skills and attention to detail
Able to work under pressure
Work to tight deadlines
IT literate
Passion and pride in the work carried out and areas of responsibility
Self-motivated confident and resourceful
BENEFITS
Competitive salary available upon request
Ample free onsite parking
Early finish and dress-down Fridays
Above statutory Holiday allowance plus able to buy additional holiday
Company social events
Employee Assistance Programme
Eyecare vouchers
Cycle to work scheme
Working for a company who cares about you as an individual and not just a cog in the machine
All done!
Your application has been successfully submitted!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
