Experience Coordinator- Madrid
Experience Coordinator- Madrid
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Job Description
We aim to cultivate a future where international internships are a key component of academic journeys with many participants supported by our scholarship program. This future will empower a new generationskilled globally-minded and ready to lead with understanding and cooperation.
Guided by our core valuespeople focus teamwork continuous learning and global leadershipThe Intern Group has grown from a serendipitous meeting of our Co-Founders in a London pub to becoming the leading provider of international internships receiving 40000 applications annually. Join us in shaping the next generation of global leaders.
Does this sound like a place where you can grow Want to be a part of our journey Come join our team as:
Experience Coordinator- Madrid Spain
Part-Time hours (10-20 hours weekly up to 20 during the peak season May- August)
The impact you will make:
Do you love bringing people together and creating memorable experiences Were looking for a Part-Time Experience Coordinator to assist our lead coordinator in delivering an exciting and engaging program for international participants in Madrid.
In this role youll help manage student engagement organize cultural events and ensure participants feel welcome and supported throughout their stay. Youll handle remote administrative tasks while also hosting fun in-person events on weekends or weeknights as needed. Your efforts will play a key part in fostering a positive community and gathering feedback to improve the program experience.
This position offers flexibility and variety making it ideal for someone who thrives in dynamic environments enjoys working with young people and values a freelance lifestyle. Join us to be part of a program that celebrates cultural exchange connection and discovery in one of the worlds most exciting cities!
Location: Madrid Spain
Youre excited about working here because youll:
- Provide Duty of Care by ensuring the well-being of in-country customers and fostering a safe enjoyable and supportive abroad experience while proactively addressing challenges.
- Organize Deliver and Evaluate Program Events by planning activities hosting in-person meet-ups and assessing outcomes to enhance the event calendar and participant engagement.
- Liaise with Service Providers to coordinate program-related services ensuring smooth operations and the delivery of high-quality support.
- Capture and edit content that aligns with our social media strategies from photos and videos of our on-program interns.
- Handle Complaint Escalation and Customer Service Initiatives by efficiently resolving concerns and proactively implementing solutions to enhance participant satisfaction.
- Collect and Analyze Customer Feedback to assess program success identify areas for improvement and tailor offerings to meet participant needs.
- Provide Emergency Support to participants by responding quickly to crises and ensuring effective communication and resolution during emergencies.
- Support Administrative Tasks and Projects by contributing to operational activities that ensure seamless execution of the program.
Were excited about you working here because you have:
- Secured Right to Work in Spain with the appropriate authorization to be employed.
- Residence or Ability to Commute to Madrid to ensure reliable availability and on-the-ground presence.
- Excellent Customer Service and Communication Skills with fluency in both written and verbal English ensuring professional and effective interactions.
- A Fun Positive Level-Headed Social and Engaging Personality to foster meaningful connections and create enjoyable experiences for participants.
- Creativity to Curate Amazing Experiences and content by designing unique events and activities that resonate with diverse audiences
- Excellent social media skills with an eye for aesthetics and a pulse on the latest trends to create engaging relevant content that aligns with our strategy.
- Cultural Sensitivity to engage effectively with people from all backgrounds demonstrating empathy and respect in multicultural settings.
- In-Depth Knowledge of Madrid with familiarity of the citys attractions neighborhoods and cultural highlights.
- Effective Improvisational and Conflict-Resolution Skills to handle unexpected challenges with poise and find quick solutions.
- Independence Responsiveness and Professionalism
at all times ensuring reliability and accountability in all aspects of the role.
Logistical Requirements:
- Home office space as we are a remote-first company
- A personal computer to work from
Youll love working at TIG because:
At The Intern Group we are passionate about people their growth and making an impact. Youll thrive in a dynamic and supportive environment that values people focus teamwork continuous learning and global leadership. We embrace diversity and work together to empower individuals from all corners of the world. By joining TIG youll make a direct impact on peoples professional and personal journeys contributing to a mission-driven organization focused on helping individuals achieve their dreams. Youll also grow professionally with opportunities for career advancement global networking and enriching experiences that will expand your perspectives.
Benefits & Perks:
- Competitive salary based on employee location
- Generous Global PTO policy
- Continuous learning opportunities
- Access to the Career Advancement Training course and the Keynote Speaker Series
- The incredible opportunity to meet new people and network with people from all around the world across a wide range of industries.
Sound like a good fit
Please select the Apply for this Job button and submit a brief cover letter (addressed to Lalita Benavides) telling us a bit about yourself along with your resume/CV in English.
The Intern Group is an equal opportunity employer and encourages applicants from diverse backgrounds to apply. We know that statistically women and people of color are less likely to apply to a position where they do not meet 100% of the qualifications. We encourage you to apply even if this is the case for you.
Are you curious about our history Listen to our co-founders Johanna Molina David Lloyd and Lee Carlin as they share insights into our journey and aspirations.
Required Experience:
IC
Employment Type
Part-Time
