Remote Customer Experience - Email, Chat & Phone
Remote Customer Experience - Email, Chat & Phone
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0-1years
30000 - 70000
1 Vacancy
Job Description
This is a remote position.
Job Summary
We are seeking a detail-oriented client-focused Remote Customer Experience Assistant to join our virtual support team. In this role you will work closely with clients via email chat and phone helping them navigate services confirm details and provide tailored guidance based on their needs. You will play a key role in coordinating experiences clarifying options and ensuring every step of the journey is smooth from start to finish. If you enjoy helping others solving problems and supporting seamless planning this is the perfect opportunity to grow in a dynamic remote environment.
Requirements
Must be 18 years of age or older
Prior experience in customer service hospitality call center or virtual support roles is preferred
Excellent written and verbal communication skills
Strong organizational and multitasking abilities in a remote setting
Tech-savvy and comfortable using email chat and other virtual tools for daily communication
Must have a reliable internet connection
Key Responsibilities
Communicate with clients via email chat and phone to provide timely helpful and accurate assistance
Help clients review and finalize key details such as booking confirmations service timelines and itinerary support
Deliver clear guidance by identifying client needs and walking them through the best available options
Maintain up-to-date records of interactions and updates within internal systems
Collaborate with internal teams to help resolve escalated or complex situations professionally
Ensure a smooth and satisfying client experience through proactive follow-up and support
Benefits
Work Schedule & Benefits
100% remote role with flexible scheduling options
Daily pay option available
Access to exclusive employee perks including discounted rates on lifestyle wellness and occasional travel experiences
Supportive growth-focused team environment
Ongoing training coaching and professional development
Equal Opportunity
We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race religion color national origin gender gender identity sexual orientation age or disability.
Key Responsibilities Respond promptly and professionally to customer inquiries via email, chat, and phone. Identify customer needs and deliver effective, personalized solutions. Maintain accurate records of customer interactions and update account information as required. Collaborate with internal teams to resolve complex or escalated issues. Ensure high levels of customer satisfaction by providing exceptional service and follow-up. Qualifications Previous experience in customer service or a related support role is preferred. Excellent verbal and written communication skills. Strong organizational and multitasking abilities in a remote setting. Reliable high-speed internet connection and a quiet, distraction-free workspace.
Education
High School
Employment Type
Full Time
