RETENTION AGENTS
RETENTION AGENTS
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Job Description
Job Description: Urgent Hiring for French or Portuguese Retention Agents & Portuguese Team Leader in Cyprus
We are on the lookout for talented French-Portuguese Retention Agents & Portuguese Team Leader (with team would be preferred) with experience in the FX industry to join our energetic team in Cyprus. If you have a minimum of one year of experience in retention roles within this dynamic field we want to meet you!
Location: Cyprus
Salary: 2500 - 3000 Retention Agent
Salary: Team Leader negotiable
Bonus & Incentives: Competitive and performance-based
Key Responsibilities
Client Engagement: Retain and nurture our FX clients by maintaining strong relationships.
Problem Solving: Address client queries and issues with efficiency and empathy.
Feedback Loop: Gather client feedback and suggest improvements to enhance services.
Team Synergy: Collaborate effectively with colleagues to optimize client satisfaction.
Qualifications
Experience: Minimum 1 year as a retention agent in the FX industry.
Language Skills: Fluent in French or Portuguese. Additional languages are advantageous!
Communication: Strong verbal and written communication skills.
Adaptability: Thrive in a fast-paced ever-evolving environment.
What We Offer
Competitive Salary: Reflective of your experience and skills.
Attractive Bonus & Incentives: Performance-driven rewards.
ONLY candidates that passed the first screening will be contacted.
Employment Type
Full Time
