Dual Director of Sales | Residence Inn Eden Prairie & Residence Inn Plymouth
Dual Director of Sales | Residence Inn Eden Prairie & Residence Inn Plymouth
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This position is responsible for the overall sales and marketing efforts of the hotel. Uses leadership skills to drive revenue maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall financial results guest satisfaction and positive employee relations.
Develops implements and maintains a comprehensive business plan that defines hotel sales objectives and supports financial goals.
Accountable for aggressively pursuing business revenue goals and achieving established Personal Performance Expectations for self and team.
Responsible for soliciting transient group and extended stay group demand generators to capitalize on revenue opportunities.
Proactively positions and markets the hotel by effective revenue/yield management to achieve maximum hotel profit.
Uses expertise to advise and implement changes to sales and marketing efforts based on sales and guest comments.
Responsible for management of sales and marketing and catering (if applicable) expenses to maximize hotel profitability and increase return on investment.
Responsible for effective labor management through proper scheduling monitoring and adjusting based on business needs.
Follows CSM procurement guidelines and applies good business judgment.
Responsible for preparation and management of the department budget.
Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
Responsible for interviewing hiring coaching discipline and development of sales employees.
Evaluates staff performance and takes appropriate corrective action as needed to hold sales employees accountable.
Motivates staff by setting goals providing ongoing feedback and rewarding/recognizing employees.
Accountable for guest satisfaction by developing and maintaining long-term value-based client relationships.
Ensures effective communication of client needs from sales to appropriate operational departments.
Resolves complaints and concerns in courteous and friendly manner focuses on service recovery when applicable.
Works side by side with sales staff to train and model appropriate guest service standards.
Responsible for utilizing sales tools/systems to accurately identify report forecast and communicate sales data.
Ensures integrity of sales data by documenting information in Delphi on a daily basis.
Utilizes sales tools and other market intelligence i.e. Holeligence and STR to drive business.
Responsible for ongoing training of all sales employees and ensuring training records are maintained.
Analyzes quality issues identifies training needs and ensures implementation to improve results.
Utilizes available resources and adheres to CSM training policies.
Ensures all CSM brand and department specific training requirements are met.
Ensures a clean and safe work environment to maintain standards per CSM brand local state and federal regulations.
Follows all CSM procedures for guest/employee incidents.
Responsible for effective self/workload management.
Demonstrates clear written and verbal communication skills.
Promotes collaboration and positive professional work environment.
Attends all daily weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
Adheres to all CSM Standard Operating Procedures.
Competencies/Skills Required: 3 years of sales experience required with a minimum of 1 year managing direct reports preferred. Must be detail oriented have ability to communicate well with all levels within and outside the organization and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment. Must have a valid drivers license.
Education: High school diploma or GED required. College degree or equivalent experience preferred. Professional membership and community involvement desired. Delphi experience also desired.
Physical Requirements: Ability to lift push and pull up to 20 pounds on an occasional basis.
Rate: $80000 USD - $90000 USD per year
CSM Corporation offers a comprehensive benefits package to all regular full-time employees designed to support the health well-being and financial security of our employees. Our benefits include medical dental and vision insurance plans company-paid life insurance and short term disability coverage company-paid long term disability coverage for eligible employees 401(k) plan with company match tuition reimbursement voluntary benefits (critical illness hospital indemnity accident insurance pet insurance identity theft) time-off scholarship program generous hotel discounts and more! For benefits offered to regular part-time or on-call employees please email .
Required Experience:
Director
Employment Type
Full-Time
