Intake Coordinator-CA534905
Intake Coordinator-CA534905
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1 Vacancy
Job Description
The Intake coordinator is responsible for managing new clients into the integrated clinic. Serving as the first point of contact the intake coordinator facilitates timely access to services by coordinating assessment verifying eligibility with front desk staff and supporting clients engagement. This role ensures a smooth transition into care by working closely with clinical administrative and multidisciplinary teams across mental health and substance use. The intake coordinator will work with Hope Center and integrated division to streamline workflow from referral to intake.
ESSENTIAL JOB FUNCTIONS: : List all essential job duties. (To perform this job successfully an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.)
- Conduct initial psychosocial assessment and clinical screenings per OMH and OASAS guidelines
- Determine preliminary diagnosis and level of care based on clinical findings and standardized screening tools
- Serve as the initial point of contact for new clients and collaborate across disciplines to ensure timely linkage to services.
- Assist with data collection and reporting
- Completes all documentation in the electronic health record (EHR within 48hours of contact adhering to all regulatory and billing requirements (OMH OASAS)
- Responds to all referrals within 24hours while working closely with ICL HOPE Center
- Works with front desk staff to ensure all intakes are scheduled weekly
- Support the clinics integrated care mission by identifying gaps in care barriers to engagement while improving opportunities.
- Collaborate with internal/external referral sources including hospitals shelters residential
- Maintain accurate and timely record of assessments screening and coordination activities
- Participates in quality assurance meetings and contributes to development of workflows and protocols that improve access and outcomes.
- Performs other related duties as required.
ESSENTIAL KNOWLEDGE SKILLS AND ABILITIES:
- Effective problem-solving skills
- Effective interpersonal skills
- Ability to work with diverse individuals
- Ability to create and compose written materials
- Ability to effectively and efficiently respond to questions from persons served
- Ability to facilitate a meeting
- Ability to present information to persons served and other employees
- Ability to work with residents families and staff in a caring and respectful manner and with due understanding of and consideration for cultural differences
- Ability to serve as a role model to clients including modeling appropriate interpersonal interactions appearance demeanor
- Ability to effectively use computer software EHR system
- Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities.
QUALIFICATIONS AND EXPERIENCE:
Must be LMHC LMSW in New York State. Two years of experience; Experienceworking with adolescents and adults with mental health and substance use disorder. Bilingual (e.g. Spanish/English) preferred but not required. Strong understanding of trauma-informed care child and adolescent development family systems and SUD.
Required Experience:
IC
Employment Type
Full-Time
