Credit Controller (3868)

Enabling safe and rewarding digital lives for genuine people everywhere

We make it our mission to ensure more genuine people have digital access to opportunities and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age location or background genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

Finance Team GBG Americas

At GBG our Finance Team is at the heart of driving business success. Were more than just numbers. Were strategic partners who enable smart data-driven decisions across the organization. Agile collaborative and forward-thinking we maintain high standards while adapting quickly to business needs. Were proud to be a team of highly engaged professionals on an exciting journey and wed love for you to be part of it.

The Role

As aCredit Controllerreporting to the Financial Controller youll play a key role in managing our accounts receivable ledger across the Americas. Your mission To ensure timely payments reduce outstanding debt and build strong relationships with both internal teams and external customers. Youll be a proactive problem-solver who thrives in a fast-paced environment and takes pride in delivering a positive customer experience.

What you will do

• Drive down DSO(Days Sales Outstanding) and overdue balances through process improvements and full ledger coverage.
• Partner with Customer Growth Managersto resolve billing queries and maintain accurate records of disputed invoices.
• Manage payment plansand oversee Direct Debit collections.
• Review and record bad debt provisionsand Expected Credit Loss (ECL) in line with accounting standards.
• Collaborate with legal teams and external agenciesto manage delinquent accounts.
• Perform credit checkson new customers to assess risk.
• Reconcile customer accountsto ensure accurate payment allocation.
• Escalate issuesto the Financial Controller when needed.
• Support cash flow forecastingby contributing to receipt projections.
• Take on ad hoc projectsand contribute to continuous improvement initiatives.

Skills we are looking for

• Proven experience in a dynamic high-volume credit control environment.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication skills confident clear and customer-focused.
• A proactive mindset youre not afraid to suggest improvements and drive change.
• Comfortable with financial systems and tools; tech-savvy and detail-oriented.
• A team player who brings energy resilience and a solutions-first attitude.

To find out more

As an equal opportunity employer we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why were a great place to work drop an email to and well be in touch. You can also find out more about careers at GBG and check out our current opportunities at