Client Support Specialist
Client Support Specialist
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Job Description
Company:
MercerDescription:
We are seeking a talented individual to join our Government Healthcare Consulting (GHSC) team at Mercer. This role will be based in Phoenix and it is a hybrid role with a requirement of working at least three days a week in the office.
Mercers Government Human Services Consulting (GHSC) practice focuses on the unique and challenging needs of the public health care sector providing a wide array of consulting services to local state and federal government agencies across the country.
As a Client Support Specialist you will play a vital role in reviewing professional documents ensuring they meet Mercers global standards while handling monthly client invoicing. Youll leverage your critical thinking and attention to detail to support high-quality project delivery and foster open communication and collaboration within a dynamic team. Working closely with senior leadership youll contribute to impactful projects in a supportive and inclusive environment. This role offers a great opportunity to develop your skills and make a meaningful difference for clients and communities.
We will count on you to:
- Complete monthly client invoicing
- Create and edit documents using advanced technical skills in Microsoft Word Excel and PowerPoint while ensuring all documents produced adhere to Mercers global identity/document standards
- Establish maintain and manage client subject files personal working files and legal plan documents as applicable
- Provide peer review of documents before final production/distribution to ensure quality control of the final product
- Ensure all documents produced adhere to Mercers global identity/document standards
- Handle sensitive information with professionalism and integrity while communicating openly and often among team members
- Contribute to accurate client/project budget management through accurate and prompt time entry
- Strive to promote smooth workflow and ensure team needs are met
- Assist team with a variety of tasks assigned
What you need to have:
- Bachelors Degree or equivalent work experience
- 1-2 years of project support experience preferably in a consulting environment or professional service industry
- Advanced computer skills including extensive experience with Microsoft Office (Outlook Word Excel PowerPoint)
- Strong judgment discretion confidentiality and decision-making skills with the ability to interact with all levels within the organization
- Capability to work well under pressure and with limited direction while handling multiple tasks and prioritizing effectively
- Exceptional interpersonal organizational business communication and time management skills.
- Strong attention to detail
- Demonstrated problem solving capabilities
What makes you stand out
- Ability to manage multiple tasks
- Excellent oral and written communication skills
- Ability to adapt quickly to business needs and priorities
- Previous billing/invoicing experience
Why join our team:
- We help you be your best through professional development opportunities interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues clients and communities.
- Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
