FLEX Front Desk Associate
FLEX Front Desk Associate
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Job Description
For best results please make sure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice please Opt In for text messages. Its a critical way for us to send you instructions and assistance throughout the process.
We are looking for candidates who work well by themselves and enjoy a fast-paced environment. Making eye contact and being welcoming are essential! The FLEX Front Desk Associate will be cross-trained to work at multiple locations. Most likely this will be an on-call or as-needed position. This is where you dictate your availability and pick up shifts as they become available. *Reliable transportation is required for this position.* Generally this position pays $16 per hour but details can be discussed in an interview.
WE ARE NFC Amenity Management the nations largest luxury amenity service provider for residential and commercial properties with a growing portfolio representing 350 of the top brands in luxury residential and hotels across 30 markets in the U.S.
A typical day at one of our front desks
As an NFC Amenity Front Desk Associate you get to work at some of the most exclusive addresses in the area where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart of the property and are adored by our residents. After warmly welcoming them home you will monitor the lobby and handle incoming calls requests and package and food deliveries.
Ultimately your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation.
Duties & Responsibilities (including but not limited to the following)
- Provide a Warm Welcome and Fond Farewell to all residents and their guests.
- Provide knowledgeable and comprehensive information about the surrounding areas.
- Interact with clients in a manner that demonstrates genuine sincerity and appreciation.
- Coordinate requests for dry cleaning pickup and drop-off pet walking housekeeping and grocery delivery.
- Advise residents and guests of any appropriate rules and regulations established by the property management.
- Present a professional appearance by adhering to Company Uniform and Grooming Standards.
- Perform at the highest level of Customer Service and always look for ways to Wow all clients by exceeding their expectations and striving to provide aggressive hospitality.
- Facilitate contractor arrivals and departures as well as visits from realtors potential homebuyers and renters.
- Proactively ensure a smooth operation and service experience by effectively communicating with each team member property management and residents/guests.
- Follow the property-specific system to receive and sign for resident packages ensuring efficient delivery to residents.
- Performs miscellaneous job-related duties as assigned.
- Follow all procedures for resident guest and vendor access.
- Accurately record time and attendance in the Company time record-keeping system.
- Adhere to all Company Polices as indicated in the Employee Handbook and Property-specific regulations.
- Be knowledgeable of all emergencies and safety procedures.
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We frequently interview and hire for multiple properties so location details individual pay rates and specific schedules can be discussed in the interview process. If we dont contact you right away well have your information on file for our next round of interviews so you only need to apply once. All employees must be authorized to work in the United States. Re-hire eligibility for former employees is determined by past employment performance and/or status.
Required Experience:
IC
Employment Type
Hourly
