Case Manager - LTM - Workers Compensation
Case Manager - LTM - Workers Compensation
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Job Description
Job Description:
About the role
As a Long Tail Case Manager responsible for managing claims beyond 78 weeks in workers compensation your role becomes more focused on ensuring ongoing support and reviewing the entitlements of injured workers. Heres how you can effectively manage these responsibilities:
Entitlement Determination: Beyond 78 weeks youll need to review whether injured workers are still entitled to weekly payments and ongoing medical expenses. This involves assessing medical reports rehabilitation progress and any vocational assessments to determine the workers capacity to return to work.
Communication and Customer Service: Excellent communication is at the core of your role. Youll be the main point of contact for injured workers employers and healthcare providers. Clear empathetic communication helps build trust and ensures all parties are informed about the claim status treatment plans and return to work expectations.
Coordination of Medical Treatment: Youll work closely with healthcare providers to ensure injured workers receive appropriate medical treatment. This may involve approving treatment plans scheduling appointments and monitoring progress to facilitate recovery.
Payment Processing: Timely processing of payments for medical treatment disability benefits and other expenses related to the claim is essential. Accuracy and efficiency in financial transactions demonstrate professionalism and support to injured workers during their recovery.
Case Conferences and Reviews: Participating in case conferences with stakeholders including injured workers employers insurers and legal representatives helps in evaluating progress and making informed decisions about the claim.
Documentation and Compliance: Maintain accurate records of all interactions decisions and progress related to each claim. Ensure compliance with regulatory requirements and company policies to protect the interests of all parties involved
Continuous Learning and Improvement: Stay updated with industry trends legal changes and best practices in workers compensation case management. Continuous learning enhances your ability to provide effective support and navigate complex situations.
By focusing on these responsibilities with empathy professionalism and a commitment to excellence you can effectively manage your portfolio of workers compensation claims and support injured workers in their journey.
Required Skills and Qualifications:
- Strong analytical and reasoning skills.
- Ability to plan and organize work effectively to manage timeframes and priorities.
- Experience working concurrently across multiple technology platforms.
- High level of organizational skills and attention to detail.
- Excellent written and interpersonal communication skills.
- Ability to work effectively within a team in an office-based environment.
- Exceptional customer service skills with a focus on delivering high-quality outcomes.
- Sensitivity to issues related to people with medical cultural and social needs.
- Australian Citizenship or Permanent Residency required.
Preferred Qualifications:
- Previous experience in workers compensation case management or a related field.
- Knowledge of workers compensation legislation and regulatory requirements.
- Relevant qualifications in allied health social work or a related discipline.
About DXC
DXC Claims Management has been specialising in workers compensation claims management for over 16 years and we have an impressive track record of excellence in service delivery and innovation. We aim to return people to work and health as quickly and effectively as possible.
By providing the right services at the right time DXC gives employers the confidence they comply with legal and regulatory requirements and injured workers the confidence they are being well cared for.
DXC Claims Management is part of the DXC Technology group of companies the worlds leading independent end-to-end next-generation IT services company. DXC employs 155000 staff globally of which over 5000 are insurance practitioners. We work with our customers to build a culture of performance and integrity to facilitate and support medical management and return to work activities.
Our culture and benefits
DXC is committed to building better futures for our customers colleagues environment and communities. We take care of each other and foster a culture of inclusion belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice our people first philosophy means we offer competitive remuneration benefits training and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work.
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
Manager
Employment Type
Full-Time
