Warehouse Clerk

Why is Health Advocate a great place to work For starters Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well and they work with supervisors and staff who are supportive and friendly. Employees have room to grow and many of Health Advocates supervisors are promoted from within the company. Join our award winning team!

2025:

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year Medium and large category (Silver)

As part of Teleperformance in the US we were also named #95 in the 2024 Fortune 100 Best Companies to Work For in the USA by Great Places to Work (GPTW)

BASIC FUNCTION

Responsible for administering all assigned daily activities related to operational tasks of the assigned business units physical warehouse (e.g. packing receiving and shipping) striving to exceed organizational expectations; receive inbound packages and then check the items for quality and proper packaging when necessary report any broken or damaged equipment to supervisor; create shipping labels as necessary and assemble supplies into kits for shipping out; ensure efficient use of warehouse space for all products while keeping the assigned workplace clean which may include emptying trash and sweeping floors; understand and support all departmental operating policies and procedures relating to receiving procedures and stay apprised of all changes to policies and procedures

MAJOR JOB ACCOUNTABILITIES

Warehouse Functions - Administer all assigned daily activities related to operational tasks of the assigned business units physical warehouse (e.g. packing receiving and shipping) striving to exceed organizational expectations while adhering to corporate and departmental policies and procedures

*Receive review pack and process outbound orders as assigned from internal departments (e.g. Event Coordinators Warehouse Admins) and implement information as necessary into the business units inventory tracking tool (e.g. Scout) paying special attention for onsite event groupings
*Prepare pick lists and then select scan pack and check outbound shipping orders
*Create shipping labels as necessary and assemble supplies into kits for shipping out
*Receive inbound packages and then check the items for quality and proper packaging when necessary report any broken or damaged equipment to supervisor
* Responsible for receiving functions to include unloading and unpacking shipments received verifying items received against packing slips tagging items maintaining a receiving log and re-routing items to appropriate locations as necessary
* Understand and support all departmental operating policies and procedures relating to receiving procedures and stay apprised of all changes to policies and procedures
* Ensure efficient use of warehouse space for all products while keeping the assigned workplace clean which may include emptying trash and sweeping floors
* Responsible for the organization of all items being stored movement of all materials in and out tracking capital asset movement and documentation
*Adhere to confidentiality requirements and all department policies and procedures
*Continually keep supervisor advised of workload concerns and ability to meet shipping deadlines

Team Interfaces/Customer Service - Establish and maintain a professional relationship with internal/external customers team members and department contacts

* Cooperate with team members to meet goals or complete tasks
* Provide quality customer service that exceeds customer expectations and improves level of service being provided
* Treat all internal/external customers team members and department contacts with dignity/respect
* Escalate to supervisor any situation outside the employees control that could adversely impact the services being provided

Related Duties as Assigned
* The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities duties and responsibilities required of job incumbents
* Consequently job incumbents may be asked to perform other duties as required
* Also note that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
* Please contact your local Employee Relations representative to request a review of any such accommodations

MINIMUM QUALIFICATIONS

Applicant for this job will be expected to meet the following minimum qualifications.

Education
* High school diploma or GED required

Experience
* Minimum of one year warehouse/inventory experience preferred

Other
* Basic knowledge of MS Word Outlook and Excel preferred
*Ability to work additional hours outside of regular assigned shift during peak season is preferred

The following physical and mental requirements may be required for this position.
Lifting:
*Frequent lifting of 15 to 45lbs from one location to another and occasionally may need to lift up to 60 lbs

Equipment:
*May come in contact with various biometric screening tools (e.g. vials syringes blood pressure systems etc.) as well as contained biohazardous materials
* General PC knowledge is preferred

Physical Movement:
*Continuous bending stooping grasping balancing standing and walking
*Frequently may be asked to reach above shoulder push objects or do repetitive motions
*Ability to ascend or descend stairs as necessary
*May need to work in an elevated area such as on a ladder

Making Decisions:
*As required will need to make decisions and prioritize tasks which affect output and results
*Will need to communicate to others either verbally or through writing

Company Overview

Health Advocate is the nations leading provider of health advocacy navigation well-being and integrated benefits programs. For 20 years Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical administrative wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19 our team of highly trained compassionate experts work together to go above and beyond expectations making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year Medium and large category (Silver)

2023:

• National Customer Service Association All-Stars Award: Service Organization of the Year.

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner

2022:

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Best in Biz Awards: Most Customer-Friendly Company of the Year Medium and large category (Silver)

2021:

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Silver Winner

• Stevie Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater Runner-Up

• Communicator Award of Distinction: October 2019 Broker News

• MarCom Awards: Gold COVID Staycation Ideas brochure

• MarCom Awards: Platinum 2021 Well-being Calendar

• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

Physical Requirements:
This position is primarily on-site and requires the ability to move throughout the workplace to provide in-person counseling and wellness support. The role involves periods of sitting for one-on-one or group sessions as well as standing or light movement during group activities workshops and team-building events. Essential physical functions include speaking hearing and manual dexterity for documenting case notes navigating computer systems and facilitating wellness interventions. Occasional lifting of light materials (up to 15 pounds) may be needed for wellness activities or event setup. Frequent use of a computer is required including typing mouse navigation and viewing digital content. Visual acuity is necessary for reading client records electronic documentation and conducting virtual sessions when needed.

Mental and Cognitive Requirements:
The role requires strong emotional resilience active listening and the ability to assess and respond to sensitive mental health concerns. Counselors must exercise sound clinical judgment in crisis situations maintain professional boundaries and uphold confidentiality. The ability to develop therapeutic rapport apply evidence-based interventions and manage documentation with accuracy is essential. The role also requires facilitation skills for group sessions and the ability to consult with leadership.

Work Environment:
This position is fully on-site and embedded within the Trust and Safety operational environment. The counselor must be comfortable working in a dynamic and fast-paced setting that may include exposure to discussions of distressing content. The workspace includes a private designated office for confidential counseling and group programming with access to standard office equipment and secure data systems.

VEVRAAFederal Contractor requesting appropriate employment service delivery systems such as state workforce agencies and local employment delivery systems to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-I.35(c)