Director, NPS Content Design & Standards
Director, NPS Content Design & Standards
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$ 185500 - 344500
1 Vacancy
Job Description
Band
Level 6Job Description Summary
This position will be located in East Hanover NJ and will not have the ability to be located remotely. This position will require up to 10% travel as defined by the business (domestic and/ or international).One of the most important functions in todays biopharmaceutical industry is patient services. As accessing HCP prescribed medications has become more difficult the ability of a company to build design implement and run dynamic end-to-end HCP and patient support offerings has become critical to patients successfully starting and staying on therapy.
Communicating and delivering these end-to-end patient support offerings is equally critical.
The role of the Director NPS Content Design & Standards is to develop content at-scale that is used to educate and deliver NPS reimbursement financial support treatment initiation and adherence programs that enable HCPs and patients to start-and-stay on Novartis therapy. This is inclusive of enterprise language harmonization archetyping content across retail specialty and buy-and-bill channels template creation building and maintenance of a content knowledge management system and support of our con-tent approval process.
The Director will ensure development execution of content that is an appropriate blend of harmonization and templates (80%) and brand configurable unique customization (20%) for maximum impact. Con-tributing to the vision and ultimately executing the creation of a NPS enterprise brand that represents this critical HCP and patient value and measures our impact on Novartis US trust-and-value.
This role requires a highly collaborative person to efficiently lead work and produce content across multi-ple NPS Centers of Excellence and cross-functional teams including but not limited to Product Teams Product Strategy Customer Engagement Center Marketing Customer Engagement (Sales) Ethics Compliance and Legal. High agility to navigate across core US functions is critical. This role will also have two direct reports.
Job Description
Key Responsibilities:
Build sustainable and scalable NPS content capability and standards that enhance NVS reputational measures and meet KPIs
Design and co-create next-generation enterprise content and standards in partnership with NPS Experience Design team that aligns to program goals and end user behavioral insights and literacy
Develop harmonized content / modules / templates for NPS program materials as well as NPS content for reference in promotional materials
Partner with IMO to use content accelerators (e.g. AI) to drive efficiencies and innovation as well as to pull-through NPS branding guidance and elements to NPS product teams
Manage enterprise third-party agency relationships and deliverables across all program content
Execute enterprise content performance dashboard to ensure content is driving best experience
Ensure pull through of standards in partnership with NPS Content Planners to NPS disease area programs
Drive organizational transformation to enterprise modular model implementing development launch and adoption across US Innovative Medicines
Contribute to strategic and tactical planning cross-leadership collaboration and resource allocation to align and meet NPS priorities and objectives
Essential Requirements:
Education: Bachelors degree required; MBA preferred
Experience:
7-10 years of relevant pharmaceutical experience (e.g. across marketing patient services market access field reimbursement sales training commercial or patient services operations)
5 Years of Marketing experience
Agility to strategize and develop enterprise above brand level vision and direction with ability to translate lead and execute at brand-configurable tactic level
Proven ability to deliver quantitative and qualitative business impact
Experience with digital channels such as social chat bot etc.
Desirable Requirements:
Customer and/or Patient Marketing and/or In-line marketing in Pharmaceuticals Biotech Healthcare experience
Legal Disclaimer/Country specific legal requirement: The pay range for this position at commencement of employment is expected to be between $185500 and $344500/year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a sign-on bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an e-mail to call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Range
Skills Desired
Agility Brand Awareness Cross-Functional Collaboration Customer Engagement Customer Experience Customer Insights Data Strategy Digital Marketing Go-To-Market Strategy Influencing Skills Inspirational Leadership Marketing Strategy Media Campaigns People Management Product Marketing Product Roadmap Return on Investment (ROI) Stakeholder Engagement Stakeholder Management Strategic MarketingRequired Experience:
Director
Employment Type
Full-Time
