Dutch or Flemish hybrid Customer Service Agent
Dutch or Flemish hybrid Customer Service Agent
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Job Description
Thinking about moving abroad Check out Bulgaria with its black sand beaches hot springs and natural and handmade landmarks Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria you can also start to work there. We can offer you a position in a people-orientated ambitious company. Want to start this new adventure in your personal and professional life Take a look at this position!
Profile
- For one of the biggest energy suppliers in The Netherlands we are looking for a Customer Service Agent who speaks either Flemish or Dutch with English.
- In this job you will help clients with questions or problems through phone chat or email. These questions relate among other things to changes to customer data contracts and inquiries about invoices.
Tasks
The customer care agent will handle the entire part of customer service from A to Z to both current and potential new customers:
- To handle all the incoming questions and requests via telephone e-mail and /or chat regarding invoicing and the dunning process payments (incl. dropping procedure of customers payment plans deferred payments and when to cancel costs tariff changes (incl. proposing a product change or a discount)
- To treat complains
- To do retention
- To increase client satisfaction while building and maintaining
- good and long-term customer relationships
- To handle move requests
Requirements
- Dutch or Flemish (C2) English (C1)
- MS Office skills
- Experience with CRM systems & MS Office
- Strong communication skills (oral and written)
- Good logical and analytical thinking
- Responsibility integrity patience and willingness to learn
- Management and organisation competencies like pro-activity and critical thinking
- Social-communicative competencies: teamwork customer orientation communication
- Intellectual competencies: empathy stress management and positive thinking
- Task-oriented competencies: quality of work flexibility sales ability and productivity
Our offer
- Paid training
- Fun people-oriented call centre
- Market-based basic salary
- Growth opportunities
- Relocation package available
Location
Sofia (Bulgaria)
Employment Type
Full Time
