IT Business Analyst

Role: IT Business Analyst

Work Location Baltimore MD (Onsite with Hybrid)

Hybrid 3 days a week in the office Must be in office on Wednesdays

Primary place of performance is on-site at

1800 Washington Boulevard

Baltimore MD 21230.

Job Description:

The IT Business Analyst assists the Project Management Office primarily with business requirements gathering crafting project scope statements and documentation in accordance with the Agile project methodology. In addition the IT Business Analyst will also assist the Project Management Office in the development implementation and monitoring of MITDP project throughout the agency to ensure that project activities meet stakeholder defined requirements. The incumbent in this position will gather business requirements recommend new standards methods of operation and technologies to the Director of Projects / Project Manager to improve how the agency accomplishes its Online portal project mission. The IT Business Analyst will be responsible for performing needs assessments identifying problems or solutions assessing the current state of the organization recommending actions to address business needs creating requirements documents and assembling business cases. The BA will work closely with multiple Administrations (Air Land Water) and OIMT staff to define business requirements track delivery status monitor project schedules and validate service provider invoices. This role encompasses review and validate business/functional/technical requirements project management and program management responsibilities.

Duties/Responsibilities: Include but are not limited to the following:

• Collaborate with stakeholders including business users IT teams and management to gather and document detailed business and functional requirements.
• Conduct interviews workshops and surveys to understand business needs and processes.
• Analyze current business processes and workflows to identify areas for improvement or automation.
• Develop process models flowcharts and diagrams to represent business processes visually. Translate business requirements into technical specifications for IT teams.
• Create detailed documentation including Business Requirement Documents (BRDs) Functional Specification Documents (FSDs) and Use Cases.
• Work with architects and developers to design IT solutions that meet business needs.
• Act as a liaison between business stakeholders and IT teams ensuring clear communication and understanding of requirements.
• Present findings solutions and project updates to stakeholders.
• Support project management activities including defining project scope timelines and deliverables.
• Assist in resource planning and risk management for IT projects.
• Develop test plans and test cases to ensure that the IT solution meets business requirements. Coordinate and participate in User Acceptance Testing (UAT) with business users.
• Identify and document defects and work with developers to resolve issues.
• Assist in the implementation of IT solutions by coordinating training sessions creating user manuals and providing support to end-users.
• Manage change requests and ensure that changes are properly documented and communicated.
• Analyze data to identify trends generate insights and support decision-making.
• Create reports dashboards and visualizations to present data in a meaningful way.
• Continuously evaluate business processes and IT systems to identify opportunities for improvement.
• Stay updated with the latest industry trends tools and technologies.
• Ensure that IT solutions comply with relevant regulations standards and policies.
• Identify and mitigate potential risks associated with IT projects.

These include but are not limited to:

• The State of Maryland System Development Life Cycle (SDLC) methodology at: .
• The State of Maryland Information Technology Non-Visual Standards at:
• The State of Maryland Information Technology Project Oversight at
• The Business Analyst shall follow project management methodologies consistent with the most recent edition of the Project Management Institutes Project Management Body of Knowledge Guide (PMBOK) guide-standards.
• A consistent methodology for all activities required under the Payment Gateway Transition and Implementation Project.
• The State of Maryland Information Technology Security Policy and Standards at: