Tableau Production Support Analyst
Tableau Production Support Analyst
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1 Vacancy
Job Description
Tittle : Tableau Production Support Analyst
Location: Santa Clara CA (Onsite)-Locals only
Job Description
We are seeking a skilled and proactive Tableau Production Support Analyst to join the DIA (Data Insights & Automation) track supporting enterprise-wide data and analytics platforms. This role focuses on ensuring stability performance and reliability of Tableau reporting solutions within a broader ecosystem of modern data technologies.
Key Responsibilities:
- Provide L2/L3 production support for Tableau dashboards workbooks and server environments.
- Manage incident resolution service requests and problem management in coordination with business users and platform teams.
- Perform root cause analysis for recurring issues related to performance data discrepancies or access.
- Collaborate with data engineering and BI teams to ensure data availability dashboard accuracy and timely refreshes.
- Participate in minor enhancements version upgrades migration support and regression testing.
- Monitor Tableau servers and reports proactively using tools and SOP-based bots.
- Identify and automate repetitive tasks through scripting alerts and self-service mechanisms.
- Document knowledge articles and contribute to the knowledge base for faster issue resolution.
Key Skills & Technologies:
- Hands-on experience with Tableau Desktop and Tableau Server administration.
- Strong SQL skills; familiarity with Postgres and Spark environments preferred.
- Understanding of data pipelines and ETL frameworks.
- Experience with incident management tools like ServiceNow.
- Exposure to Hadoop (Cloudera) Databricks or similar platforms is a plus.
- Familiarity with low-code platforms (Mendix Appian) and collaboration tools (BitBucket BOBJ) is advantageous.
- Ability to work in rotational shifts and manage time-sensitive production incidents.
Nice to Have:
- Experience with proactive monitoring and alerting systems.
- Ability to work with cross-functional teams across data engineering AI/ML and business intelligence functions.
Employment Type
Full-time
