Customer Service Representative (ZR_25299_JOB)
Customer Service Representative (ZR_25299_JOB)
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675 - 675
1 Vacancy
Job Description
This is a remote position.
- Monday thru Friday 8 am-5 pm California Time
- Follow up on our teams tickets to confirm resolution and capture final outcomes.
- Communicate with customers (contractors and suppliers) via email phone or text to provide status updates request additional information and ensure satisfaction.
- Collaborate with sourcing and vendor teams to verify pricing and orders confirm shipping timelines or escalate issues.
- Track and document ticket outcomes value delivered and any customer feedback.
- Send follow-up surveys and ensure responses are tied to the correct ticket.
- Identify repeatable questions or requests to help improve the teams knowledge base and processes.
- Ensure timely closure of tickets with clear communication and proper handoff if further action is needed.
- 2 years of experience in customer service account coordination or order support roles.
- Strong written and verbal communication skills.
- Highly organized with strong attention to detail and ability to manage multiple follow-ups at once.
- Experience with ticketing systems CRM tools (e.g. HubSpot) and collaborative work environments.
- A proactive mindset with a passion for supporting others and problem-solving.
- Experience in construction electrical HVAC or a supplier/distributor role is a plus.
- Tech-savvy and comfortable learning new tools quickly.
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work-from-home
- Immediate hiring
Employment Type
Full Time
Company Industry
Financial Services / Insurance Agencies and Brokerages / Investment Banking
