Customer Experience Sr. Program Manager (National Accounts) - Hybrid
Customer Experience Sr. Program Manager (National Accounts) - Hybrid
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1 Vacancy
Job Description
The Customer Experience Sr. Program Manager is a strategic liaison and advocates for corporate customers ensuring seamless service delivery and exceptional support across national account portfolios. This role leads tailored service coordination drives data-informed customer initiatives and partners cross-functionally to elevate customer satisfaction and retention.
Primary Responsibilities (Essential Functions):
- Serve as the primary relationship owner for corporate accounts providing concierge-level support
- Oversee account health through detailed analytics and proactive engagement
- Drive lifecycle management for profiles contracts AR status and collaborates on new account onboarding
- Lead customer business reviews and present strategic insights to executive stakeholders
- Collaborate with internal teams to resolve service issues improve process efficiencies and ensure compliance
- Support quoting and pricing alignment invoice accuracy and SLA adherence
- Generate actionable customer and performance reports to inform operational and financial goals
- Mentor team members and act as a subject matter expert across business operations
- Track customer satisfaction monitoring account performance and preparing reports.
- Confirm waste disposal and other service processes are prepared to meet internal and governing agency requirements and maintain a high level of quality.
- Lead team huddles and meetings as requested.
- Perform other reasonably related tasks assigned by management.
Qualifications :
Basic Required Qualifications:
- Bachelors degree (or equivalent experience) in Business Environmental Sciences Marketing or related fields
- 7 years in customer service or account management (10 with high school diploma)
- Strong communication analytical and organizational abilities
- Proficiency in CRM systems (Salesforce preferred) and Microsoft Office
- Comfortable with up to 30% travel
Preferred Qualifications:
- Knowledge of regulatory frameworks such as RCRA DOT DEA and OSHA
- Preferred knowledge of or familiarity with a related CRM system and practices
Additional Information :
Clean Earth offers competitive benefits including health dental vision life and disability insurance plans starting on the first day of employment; paid time off wellness benefits employee discount program tuition assistance and a 401k with company matching.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability veteran status gender identity or genetics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
If you have a difficulty applying for any job posted on Clean Earths website because a disability prevents you from using the online system Clean Earth offers the following alternate application procedure: Call toll free and leave your name phone number city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response
Military veterans encouraged to apply.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
