Smart Lock Industry Support & Business Development Coordinator (Bilingual-Korean)
Smart Lock Industry Support & Business Development Coordinator (Bilingual-Korean)
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Salary Not Disclosed
1 Vacancy
Job Description
B2B Sales & Market Expansion:
Identify engage and secure new B2B buyers (distributors sales reps resellers etc.) in the U.S. market
Serve as a liaison between U.S. buyers and the Korean HQ for smooth communication and project execution
Lead purchase order (PO) discussions and negotiations with partners
Conduct ongoing market research to identify trends and opportunities in the door hardware and smart lock space
Technical Support & Customer Success:
Onboard and support B2B clients with installation training and usage of smart locks and cloud-based access platforms
Troubleshoot technical issues remotely and escalate to internal teams as needed
Develop support materials such as user guides documentation and FAQs
Collaborate with Engineering and Product teams to relay client feedback and contribute to product improvement
Maintain long-term relationships with clients to ensure continued satisfaction and retention
Qualifications :
Required:
Minimum 5 years of experience in the smart lock and/or door hardware industry
Experience working with B2B clients particularly in access control or building technology
Proficiency in Microsoft Office (Excel PowerPoint Word)
Strong market research and business analysis capabilities
Excellent verbal and written communication skills
Self-driven detail-oriented and able to work independently in a remote setting
Korean/English bilingual required
Must be authorized to work in the U.S.
Preferred:
Experience in the access control security systems or IoT device industries
Background in sales strategy partner development or channel sales
Comfortable reading technical diagrams or wiring instructions
Familiarity with CRMs or support platforms like Zendesk Jira or Salesforce
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Business Intelligence
- Children Activity
- Business Analysis
- Corporate Sales
- ABB
- Corporate Development
