Duty Manager
Duty Manager
Posted on :
19-07-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a highly skilled and customer-focused Duty Manager to join our team in Mysuru India. As a Duty Manager you will play a crucial role in overseeing the day-to-day operations of our hotel ensuring exceptional guest experiences and maintaining our reputation for excellence in the hospitality industry.
- Oversee daily hotel operations including front desk housekeeping and guest services
- Prepare for daily arrivals ensuring proper room allocation amenities and special requests
- Conduct daily briefings and ensure adherence to quality standards
- Handle guest check-ins check-outs and resolve any issues or complaints promptly
- Manage and motivate front office staff providing guidance and support as needed
- Monitor online reviews and guest feedback addressing concerns and implementing improvements
- Perform cashiering duties including foreign exchange transactions and night audit tasks
- Coordinate with other departments to ensure smooth operations and guest satisfaction
- Implement and maintain safety and security procedures
- Promote room and service upselling to maximize revenue
- Assist in achieving performance targets and maintaining high guest satisfaction scores
- Handle walk-in reservations and process call-in bookings when needed
- Ensure VIP rooms are prepared and checked prior to arrival
- Participate in management meetings and contribute to strategic planning
Qualifications :
- Proven experience in a front office leadership role within the hospitality industry
- Strong leadership and communication skills with the ability to motivate and guide a team
- Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences
- Flexibility to work various shifts including mornings nights weekends and public holidays
- Proficiency in hotel management software and property management systems
- Strong understanding of hospitality industry standards and best practices
- Ability to remain calm and make decisive decisions in high-pressure situations
- Bachelors degree in Hospitality Management or related field (preferred)
- Exceptional multitasking abilities and attention to detail
- In-depth knowledge of local regulations and safety procedures
- Fluency in English; additional language skills are a plus
- Strong organizational and time management skills
- Ability to analyze data and generate reports to improve hotel performance
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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