Helpdesk Specialist
Helpdesk Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Leading with our people Digital Consultants mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality opportunity and creativity we remain dedicated to being honest trustworthy respectful and ethical in everything we do. We are a certified SBA 8(a) small disadvantaged business that supports multiple IT customers within the Federal civilian and private sectors. Digital Consultants also offers our employees growth opportunities competitive wages and a full benefits package. Our founding principles Fairness and Common Sense make working here more than a job its the Digital family.
Digital Consultants seeks a Helpdesk Specialist to provide Tier 1 and Tier 2 IT support for desktops mobile devices and peripherals for the U.S. Access Board. Youll resolve technical issues and maintain consistent user support while adhering to federal security and accessibility standards.
Duties to include:
- Provide help desk support via phone email and in-person for end users.
- Troubleshoot software hardware mobile and printer issues.
- Deploy and maintain standard device images and configurations.
- Maintain security settings per CISO guidance and apply software updates.
- Manage ticket tracking and resolution within service level targets.
- Provide AV and IT support for conference room setups and meetings.
- Clearance: Public Trust (active or ability to obtain)
- Education: High School or equivalent.
- 5 years of relevant experience supporting enterprise IT Helpdesk Operations
- Certifications: Relevant certifications such as MS Certified Modern Desktop Administrator associate or CompTia A are desired.
- Experience with Microsoft 365 VPNs and mobile device management.
- Familiarity with accessibility tools (JAWS Dragon etc.).
- The candidate must with or without reasonable accommodation be able to sit stand use computers and monitors and perform duties in an office environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion (e.g. move a case of paper or similar task) that may occur on occasion.
Digital Consultants an inclusive and welcoming company is fully committed to hiring and retaining a diverse workforce without regard to race color religion sex (including pregnancy gender identity and sexual orientation) genetic information national origin age (40 or older) disability Veterans status or any other protected characteristic.
We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position please send an email to or call . Please provide your contact information and let us know how we can assist you.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
