Team Leader - Placing and Billing (Great Britain)
Team Leader - Placing and Billing (Great Britain)
Posted on :
19-07-2025
Employer Active
1 Vacancy
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Job Description
Description
Qualifications
Principal Duties/Responsibilities
Process&StakeholderManagement:
- Deliver/ManageKPIsandmetricsinlinewiththeprescribedtargets
- Prioritizeandorganizeworkaccordingtobusinesspriorities.
- Drivingprocessimprovementswithinteamforimprovedefficiencyclientexperienceorbetter risk controls
- Periodicreviewofprocess risksandensuringadequatecontrols areinplace.
- Meetingwithstakeholders todiscussprocessrelatedchallengesandopportunities
- Workwithrelevant stakeholdersforeffectivelyresolvingescalations.
- Complete ad-hoc tasks as directed by Manager.
- Proactively support key initiatives that have been delivered to implement change.
ResourcePlanning:
- Forecastingandplanningofresourcerequirements
- Manageresources efficientlythrough peaksand troughsinthebusiness cycle.
- Ensurecontingencyplanningisinplaceforcriticalresources
PeopleManagement/Development:
- Settingappropriategoals &expectationsfortheteamandconductingregularprogressreviews.
- Workcloselywithindividualsandgroomthemtotheirfullpotential.
- Assessinganddevelopingcompetencylevelstomakesureteammembershavetheexpertise needed to add value to the business.
- performance.
- Conduct1-1andteammeetings inlinewithOperational EngagementFramework.
- Managingattritionandabsenteeism intheteam.
- Monthly nominations for SPOT award and R&R
- Conduct and document half yearly and yearly appraisals for team members. Obtain feedback from Technical Leader
- Recognise high performers and engage them with right opportunity
Top5Competencies
- FocusingonClients
- Workingin Teams
- DrivingExcellence
- InfluencingStakeholders
- DevelopingTalent
RequiredQualificationsSkillsKnowledgeExperience
Qualifications:
- AnyGraduate/Postgraduate
Skills:
- Excellentverbalandwrittencommunicationskills.
- GoodInterpersonalskills
- GoodAnalyticalskills
- Stakeholder Management
Qualifications
Qualifications:
- AnyGraduate/Postgraduate
Employment Type
Full-Time
Department / Functional Area
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