Aloha Cloud Operations Support

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail restaurant and banking industries. NCR VOYIX is headquartered in Atlanta Georgia with approximately 16000 employees in 35 countries across the globe. For nearly 140 years we have been the global leader in consumer transaction technologies turning everyday consumer interactions into meaningful moments. Today NCR VOYIX transforms the stores restaurants and digital banking experiences with cloud-based platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver but we create exceptional consumer experiences in partnership with the worlds leading retailers restaurants and financial institutions. We leverage our expertise R&D capabilities and unique platform to help navigate simplify and run our customers technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores restaurants and financial institutions to exceed their goals from customer satisfaction to revenue growth to operational excellence to reduced costs and profit growth. Our solutions empower our customers to succeed in todays competitive landscape.

Our unique perspective brings innovative industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small from the best-known brands around the world to your local favorite around the corner.

• Support the Aloha Cloud SMB Channel Sales Team for the overall quality of service and performance of NCRs Restaurant Organization
• Ensuring the relevant systems methodologies and procedures are in place to achieve NCR Voyix SMB Channel Team sales objectives
• Support of the Incident Request Change and Escalation and Continuous Improvement processes
• Assist with support of issues regarding service delivery such as missed SLAs hardware (shipping tracking serial numbers) billing/invoice questions and issues and team general support when engaging with Ops Support and key NCR Voyix internal teams
• Tracking results and follow up of merchant training VAR boarding and activation
• Analyze and report on key Support metrics based on agreed SLAs
• Provision of accurate and timely reports and information as per agreed cadence
• Developing a strong understanding of customer changes that may impact on NCRs Service performance
• Driving internal meetings designed to improve service for merchant and sales for key partners
• Be a point-of-contact for the customer relating to questions about Software Hardware Billing and Escalations
• Be an ambassador for NCR working closely with the customer to provide effective communication on service delivery matters and building relationships to ensure effective dialogue between teams

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyixs commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex age race color creed religion national origin disability sexual orientation gender identity veteran status military service genetic information or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly recognized for their individuality promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Voyix employees or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

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