Shop Service Supervisor - Shakopee, MN
Shop Service Supervisor - Shakopee, MN
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Job Description
Job Description:
The Service Supervisor will manage and plan daily job scheduling providing excellent service to area customer base. The successful candidate will manage and motivate team of Service Technicians including operations planning budget setting and cost control and profit maximization. Candidate preferably hasa proven track record in managing and developing people a demonstrated ability to establish and accomplish goals and priorities and the ability torecognize develop and utilize resources and achieve outcomes that consistently exceed customers expectation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Job Planning
Manage motivate and lead daily work activities of Shop Service Technicians and provide supervision and managerial support
Ensure professionalism and a high customer service standard
Expedite service orders and calls if necessary
Sell repairs and follow up work
Track and follow up on leads brought in by field operatives (technicians and inspectors)
Develop quotes in a timely manner
Schedule preventive maintenance and repair activities on equipment
Resolve customer issues and complaints
Complete process and route appropriate paperwork
Provide a high level of communication with both Customer and Office
Perform service work to assist with overflow and emergencies as needed.
Source difficult to find parts
Coordinate the procurement of supplies materials equipment and subcontract labor for jobs
Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order
Inspect overhead crane and hoist and conductspot inspections and audits of the Service Technicians equipment and vehicles and record the results.
Enter data into SAP database as necessary and utilize MS Office applications
Responsible for all miscellaneous activities within the branch such as shipping/receiving shop cleanliness equipment/building maintenance answering phones
BASICQUALIFICATIONS:
High school diploma or GED
1 year oflead/supervisor experience
2 years of mechanical experience with heavy equipment
PREFERREDQUALIFICATIONS:
2years of experience managing technicians
Ability to pass MVR
2year technical degree
Automotive heavy equipment shop environment experience
Thorough knowledge of electrical theory for power and controls.
Familiarity with utility equipment
Operations Experience
Previous experience running a Service Department
Understanding of OSHA/ANSI standard
Strong organizational and prioritizing skills
Thorough understanding of the financials for a service company
Intermediate proficiency with Microsoft Office Products including basic to intermediate Excel skills
Customer focused with good interpersonal and communication skills both verbal and written
Collaborative leadership skills
SAP experience
WORK ENVIRONMENT CONSIDERATIONS:
Work various environments and working conditions depending on assignment
Working at heights & some heavy lifting
Walking sitting standing bending driving reading seeing hearing speaking concentrating communicating
May travel to and from customer sites periodically using company vehicle and may periodicallyrequire overnight travel
The compensation range for this position is $80-100k annual salary. Pay is based on several factors including but not limited to education work experience certifications etc.
If you are interested in an open position but feel you may not meet all the listed qualifications we still encourage you to apply.
About Terex:
Terex Corporation is a global industrial equipment manufacturer of materials processing machinery waste and recycling solutions mobile elevating work platforms (MEWPs) and equipment for the electric utility industry. We design build and support products used in maintenance manufacturing energy minerals and materials management construction waste and recycling and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization and offer complementary digital solutions designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance products that support renewable energy and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America Europe and Asia Pacific and sold worldwide.
Additional Information:
We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting engaging developing and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values Integrity Respect Improvement Servant Leadership Courage and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive supportive non-discriminatory and safe workplace for all team members. To that end we are committed to actively foster a culture where every team member feels valued listened to and appreciated. We are committed to being fair and impartial in our an Equal Opportunity Employer employment decisions are made without regard to race color religion national origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability including disabled veterans you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at.
The Company offers competitive salaries advancement opportunities and a full range of benefits including paid vacation 401(k) medical dental and vision.
Required Experience:
Manager
Employment Type
Full-Time
