Financial Services Commercial Manager

Permanent

Up to 60000 Pension PMI ShareSave 6.6 weeks holiday Hybrid Working

Southampton Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores our people and our whole business with everything it takes to help our millions of customers create a home theyll love. Join us as a Financial Services Commercial Manager and youll be a big part of this.

Role Purpose: You will will lead and optimise B&Qs financial services offeringincluding credit
insurance gift cards and payment solutionsdriving commercial value while delivering great customer outcomes. You will manage key financial services partnerships influence digital journey development and ensure alignment with compliance and Consumer Duty standards

Key Accountabilities / Responsibilities:

Commercial Strategy & Performance
Develop and implement strategic plans to drive growth and profitability across our Financial Services propositions.
Own the commercial performance of financial services products and maintain budgets forecasts and financial reports.
Collaborate with cross-functional teams including retail marketing commercial and finance to develop execute and ensure the success of our Financial Services propositions.
Drive customer uptake satisfaction and profitability across online and in-store channels
Identify and implement innovative payment solutions to meet customer needs and improve their shopping experience.
Use insights and customer feedback to iterate and improve propositions

Partner & Stakeholder Management

Manage relationships across multiple 3rd party Financial Services suppliers.
Monitor and optimise product pricing partner terms and revenue streams through our supplier eco-system
Support negotiations and contract reviews ensuring terms reflect business values

Insights Reporting & Regulatory Governance
Monitor and analyse sales and financial data to make informed business decisions and adjust strategies as needed providing regular updates to senior leadership.
Feed into Consumer Duty outcome testing and Board reporting packs
Support financial modelling forecasting and business case development for new products
Ensure all retail financial products meet FCA Consumer Duty commission disclosure and affordability standards

Required Skills & Experience:
Experience in the financial services sector (ideally within a retail organisation)
Strong commercial experience working with internal stakeholders to drive sales and operational excellence.
Understanding of the P&L of financial services propositions and how to balance cost and commercial benefit.
Experience managing suppliers on whom were dependent for core customer services.
Track record of building exceptional relationships and using these to support the businesses objectives.
Proven negotiation skills
Ability to take current and future credit propositions and communicate them simply to audiences at all levels from senior management to store colleagues engaging through storytelling.
Excellent problem-solving skills able to break down complex problems into core components identifying key drivers of performance.
Has demonstrated a customer-first attitude through process improvement and the development of financial services customer propositions.

As part of a great team youll be valued for who you are.Were committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes an award-winning pension scheme bonus ShareSave options 6.6 weeks holiday payroll giving an Employee Assistance Programme shopping discounts colleague wellbeing benefits and lots more!

So we can support you during the application or interview process please contact for any recruitment adjustments.