Administrative Assistant Front Desk
Administrative Assistant Front Desk
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Salary Not Disclosed
1 Vacancy
Job Description
New Brunswick Counseling Center New Brunswick NJ
Position Overview:
New Brunswick Counseling Center (NBCC) is seeking an organized friendly and detail-oriented Administrative Assistant to join our Front Desk team. The successful candidate will manage front-desk operations provide excellent client service coordinate effectively with clinical staff and support billing and administrative functions essential to our behavioral health services.
Key Responsibilities:
- Warmly greet and assist clients and visitors ensuring a welcoming and professional environment.
- Answer screen and direct incoming phone calls providing accurate information and excellent customer service.
- Manage client check-ins based on counselor instructions and electronic health record (EHR) alerts.
- Accurately receive record and track patient payments within the EHR system.
- Notify clients of outstanding balances coordinate payment arrangements and communicate fee delinquencies to counselors.
- Collect and upload necessary documentation such as proof of income into the EHR for state-funded clients.
- Verify client insurance eligibility (Medicaid Medicare private carriers) monthly or as required maintaining current and accurate information in the EHR.
- Monitor treatment plan review dates and alert counselors two weeks prior.
- Maintain organized and confidential electronic and physical filing systems.
- Coordinate client transportation arrangements and submit monthly attendance reports to Modivcare.
- Schedule clinical psychological and administrative meetings as needed.
- Monitor office supply inventory reorder as necessary and arrange for equipment maintenance.
- Handle intake processes including fee collection verification of documents and telehealth setup for off-site counselors.
- Distribute and manage incoming mail and faxes; securely organize and store client records.
- Perform general billing tasks and support other administrative duties assigned by the Supervisor.
Qualifications:
- High school diploma or GED equivalent required; specialized training in office administration (typing filing bookkeeping) highly desirable.
- Previous administrative experience in healthcare or behavioral health preferred.
- Excellent organizational communication and interpersonal skills.
- Ability to handle confidential and sensitive information discreetly.
- Proficiency with electronic health records (EHR) and general office software is preferred.
- Bilingual preferred (English/Spanish)
Work Schedule:
- Position Type: Onsite Full-time (40 hours per week)
- Location: New Brunswick Counseling Center New Brunswick NJ
- Regular Schedule:
- Early Shift 5:45 a.m. 2:00 p.m.
- Late shift: 10:00 a.m. 6:00 p.m.
- Friday: 5:45 a.m. 1:30 p.m.
- Rotational Coverage (as needed): Saturday: 5:45 a.m. 9:00 a.m.
Benefits & Perks:
- Generous Paid Time Off (PTO)
- Competitive medical dental and life insurance plans
- Employer-contributed 401K retirement plan
- Paid Continuing Education Units (CEUs) and dedicated training hours
- Four additional training days annually
- Ongoing professional development via Relias training
- Supportive collaborative and mission-driven work environment
Why Join NBCC
Join a passionate team dedicated to improving lives through compassionate behavioral health and substance use disorder services. At NBCC youll have the opportunity to grow professionally make a meaningful community impact and enjoy a supportive workplace committed to work-life balance and employee well-being.
Apply today to become a valued part of our team!
Required Experience:
Manager
Employment Type
Full-Time
